Support Officer

Description

• Monitor CCTV, access control, lift alarms, and life safety systems within the Fire Control Centre.
• Assist with visitor and contractor check-in procedures using access control or booking systems.
• Conduct regular external patrols of the estate to deter anti-social behaviour and ensure the safety of staff, visitors, and premises
• Ensure compliance with booking systems and permit-to-work procedures where required.
• Perform visual checks of delivery vehicles and escort high-risk contractors or goods when appropriate
• Provide a visible, professional presence and deliver excellent customer service during all interactions.
• Monitor and control building access, validating identity and confirming authorisation
• Maintain accurate digital logs of all FCC activity, including personnel movements, equipment sign-outs, and incidents.
• Liaise with building reception staff, tenant representatives, and service partners to coordinate access and
• Assist in emergency situations, including evacuations and incident response, liaising with emergency services as needed.
• Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up.
• Monitor and control access to loading bays, validating vehicle entries, deliveries, and contractor movements.
• Identify and troubleshoot minor faults with systems or devices and report larger issues to facilities
• Collaborate with other security personnel and estate staff to ensure seamless service delivery
• Track, issue, and recover radios, keys, and security equipment using digital systems.
• Act as the primary point of contact for visitors, contractors, and staff entering reception areas.
• Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities.

Requirements

• Confident in managing digital logs, equipment control, and radio communication
• Able to work in mixed indoor/outdoor environments and all weather condition
• Excellent communication and interpersonal skills
• Customer-focused with the ability to remain calm in challenging situations and emergencies
• Previous security experience in multiple operational contexts
• Working knowledge of CCTV, access control, and alarm systems
• Previous experience in dock security, access control, or contractor management
• Experience in front-of-house, customer service-based security, or building reception roles
• Excellent report writing skills
• Experience working in a control centre, Fire Control Centre, or building security monitoring role
• Ability to work independently and as part of a team across different operational contexts
• CCTV licence

Benefits

• Access to an Online GP for you and your dependents.
• A welcoming, respectful team culture
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Uniform and full induction provided
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Cycle to work scheme
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles

Training + Development

Interview process

Visa Sponsorship

Security clearance