Light Grey Kablio Logo
Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
3D Shield
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Mccarthy Stone

House Manager

Company logo
Mccarthy Stone
UK’s leading developer & manager of retirement communities offering high‑quality homes and support.
Manage front‑of‑house, resident support, events and estate upkeep for a retirement community.
1d ago
£21,490 - £21,490
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Ilkley, England, United Kingdom
Onsite
Company Size
2,818 Employees
Service Specialisms
Construction services
Property Development
Design
Technical Services
Project Management
Consulting
Sector Specialisms
Residential
Retirement Communities
Extra Care
Supported Housing
Communal Facilities
Property Management
Care and Support Services
Role
What you would be doing
safety compliance
grounds management
front desk
resident support
community facilitation
homeowner onboarding
  • Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
  • Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
  • Welcoming new Homeowners and supporting them to settle into their apartments.
  • Providing a professional front of house service and dealing all visitors in a friendly manner.
  • Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
  • Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
  • Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
What you bring
customer service
communication
microsoft word
outlook
resilience
problem solving
  • Extensive experience in a professional customer service orientated position.
  • Excellent communication skills with a real “can do” attitude.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Be resilient and can problem solve effectively.
Benefits
  • Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Training + Development
Information not given or found
Company
Overview
1977 Founded
Year of Establishment
The company was established in 1977 by its founders, marking the beginning of its pioneering work in private retirement housing.
1,300 Developments
Retirement Housing Portfolio
The company has constructed and managed over 1,300 retirement developments across the UK, showcasing its extensive reach.
£725M Revenue
Annual Financial Performance
In 2019, the company achieved a revenue of £725 million, highlighting its significant financial performance.
5-Star Rating
Customer Satisfaction
The company has received a full five-star customer satisfaction rating annually since it was awarded, reflecting high customer satisfaction.
  • They focus on brownfield town‑centre sites close to amenities, combining construction, property sales, management, and tailored support services.
  • Notably, they remain the landlord and managing agent on all developments built since 2010, ensuring consistent quality and oversight.
  • In 2020, they were acquired by Lone Star Funds in a £647 million deal, later partnering with Macquarie and John Laing to finance a rental portfolio.
Culture + Values
  • Respect for people and communities
  • Acting with integrity and transparency
  • Creating an environment where people thrive
  • Building trust through consistent and reliable performance
  • Encouraging innovation to improve and evolve
Environment + Sustainability
2030
Net Zero Carbon Target
Aiming to achieve net zero carbon emissions by 2030 through strategic reductions and innovations.
  • Reducing carbon emissions across the business
  • Implementing energy-efficient measures in developments
  • Focus on reducing waste and increasing recycling rates
  • Use of sustainable building materials
  • Monitoring and improving water and energy usage in buildings
Inclusion & Diversity
  • Promoting gender diversity in leadership
  • Aiming for gender balance in recruitment
  • Committed to equal opportunities
  • Reporting on gender pay gap transparently
Big Kablio Logo
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio