Controller

To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.

• Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
• Ensure that product knowledge is up to date and applied accurately in customer conversations.
• Ensure sales orders and delivery schedules are processed accurately and promptly.
• Supporting all Company initiatives
• Provide specialist advice and product information.
• Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets and participate in stock takes as required.
• Ensure profitable customer relationships are built and maintained, including complain resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
• Administration – Coordinate all Tool hire reports as necessary, paying particular attention to

Experience in a sales/customer focused role.

Full, clean driving license is preferred.

Demonstrable customer service focus

Able to create and maintain successful relationships.

Good organisational skills to manage stock.

A relevant understanding of the market and product knowledge

Ability to work on own initiative and as part of a team.

• Previous experience in the hire or builder’s merchant industry would be advantageous but not essential
• Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
• IT literate
• Working knowledge of appropriate Health & Safety legislation
• Understanding local market issues and communicate to Manager to support sales growth plans.

Employee Assistance Programme

Cycle to work scheme.

Training and development opportunities

Free parking

Holiday scheme which rewards length of service

Enhanced Maternity

Substantial Employee Discount

Perkbox discounts

Enhanced Paternity

Contributory pension scheme

A competitive pay package.

Generous discretionary bonus scheme

Substantial staff discounts

Mental Health Support