Senior Field Service Technician

Overview

Install and service retail inventory control and video equipment at customer sites

Key Responsibilities

• field service
• inventory management
• service logging
• customer training
• reporting
• team collaboration

Tasks

-Encouraging and collaborative team environment. -Demonstrate and train customers how to use their equipment properly. -Keep track of your service calls via computer, including products serviced, work performed, hours, and parts utilized. -Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities, or any recurring problems. -Maintain an accurate parts inventory at levels that ensure a first-time fix. -Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.

Requirements

• video certified
• driver’s license
• networking
• electronics degree
• ms office
• 3+ experience

What You Bring

-Completed basic Video training and certification -Must have a valid driver’s license -Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. -Must be capable of working independently or as a team -Able to read and interpret blueprints and Scope documents -TRS - Networking 101 -Associate degree in Electronics and/or Networking, or technical military equivalent required. -Working Knowledge of MS Office and basic PC skills. -Ability to travel and work overtime as needed. -Excellent written and oral skills -Certified in all Video & RFID solutions currently sold and serviced by Retail – preferred -Networking Fundamentals Part One: Network Addresses -Highly organized, strong interpersonal skills, and ability to work independently. -Ability to perform service on more complete integrated solutions -Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. -Must have a mechanical aptitude and be able to use hand and power tools. -Strong organizational skills, positive attitude, and an ability to learn quickly. -3 years of prior work experience in a related field. -Network Certification - Full competency in all required networking, advanced performance -General knowledge of electronics required. -Willing to obtain or have a Provincial License as required. (Provincial Dependent) -Networking Fundamentals

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Benefits

-Paid vacation, holidays, and sick time. -Company vehicle, tools, and equipment provided to complete all jobs. -Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. -Competitive pay. -Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one. -JCI Employee discount programs (The Loop by Perk Spot).

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms