Provide follow up communication for customers, sales team, and customer support regarding inquiries or discrepancies.
Fairly manages department scheduling and time off requests to ensure coverage is aligned with overall department needs
Provides and creates training and development opportunities
Evaluate that CSRs have the proper knowledge and skill set to assist customers, solve problems, meet metrics, etc.
Leads by example to motivate team and improve department performance.
Equally distributes tasks and monitors team workload
Reporting related to sales and customer information
Proactively identify and help implement process enhancements that better support a positive customer experience
Updates and maintains quality management documents
Performs special projects as required, such as assisting with the development, research, and delivery of new trainings, or other tasks as assigned
Recommend short and long-term objectives consistent with corporate goals and objectives.
Monitors programs and procedures to ensure on-time delivery and customer satisfaction
Partners with internal partners to develop help center insights and analysis that will inform strategic choices in how we service our customers
Answers complex inquiries regarding pricing, products, scheduling, etc.
Provides various status reports and correspondence as required or requested.
Manages escalated situations related to customers or orders
Ensure department documentation and workflows are accurate
Attends meetings as required and/or assigned.
Provide regular communication and collaboration across all departments
Build a culture of continuous learning and drive efficiency
Monitor, measure and improve effectiveness of department programs
Hold recurring team and individual employee meetings to discuss goals and strategy
Maintains department policies and procedures
Supervision of team and employee performance
Approves up to $5,000 returns, recommends reductions of restock, and shipping accommodations when applicable
Requirements
excel
sap
crm
associates degree
leadership
customer service
Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.
Knowledge of computer software including Excel, Word, Outlook, PowerPoint, SAP, CRM, BW
Associates Degree preferred
Strong background and familiarity with a customer service or call center environment
Advanced problem solving and leadership skills
Ability to communicate openly with internal and external customers, promoting the spirit of cooperation between all company facilities
Excellent customer service, communication, and interpersonal skills
Advanced knowledge of products and services
3-5 years of experience managing or effectively leading a customer service team
Ability to motivate a diverse work force and achieve results
Effectively able to lead and direct a team
Detail oriented and strong ability to multi-task
May be required to travel up to 10% of the time.
Benefits
Medical, Dental, Vision
Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance.
Base: $72,000- $88,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
Wellness Program
Health Savings Account (HSA) with a company contribution
Voluntary Benefits (Life, AD&D, Disability)
Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days
401(k) retirement plan with a 7.5% company contribution
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1899 Founded
Year of Establishment
The company was established in 1899, marking its long-standing presence in the industry.
Known for its innovation, developed the first press connection system for plumbing systems.
Specializes in systems ensuring secure, efficient, and reliable connections in buildings and industrial applications.
Solutions used in various sectors, including residential, commercial, industrial, and energy.
A trusted partner for major construction and infrastructure projects, providing high-quality systems.
Offers a range of products, from fittings and valves to advanced press technology, for seamless installation.
Technology used globally, with installations in major infrastructure projects across the world.
Reputation built on reliability, safety, and efficiency, making it a go-to for engineers and architects alike.
Culture + Values
Achieve Goals: We set ambitious targets. Results are our priority. We are data-driven, implement strategies systematically, and ensure their successful execution.
Show Respect: We value and respect our colleagues, customers, and business partners. We appreciate cultural diversity and individual differences.
Build Trust: Trust is the cornerstone of our collaboration. We share knowledge and foster an environment for independent decision-making.
Be Empowered: We encourage and support each other, enabling responsibility and delegation. We make decisions confidently, hold ourselves accountable, and learn from our mistakes.
Assume Responsibility: Responsibility is central to our actions, from internal operations to our impact on the environment and each other.
Environment + Sustainability
100,000 bottles
Eliminated Single-Use Plastic
The company removed 100,000 single-use plastic bottles from their McPherson, KS facility, contributing to a reduction in waste and environmental impact.
32 tons annually
Reduced Paper Waste
By replacing printed instructions with QR codes, the company reduced paper waste by 32 tons annually, marking a significant step towards sustainable practices.
€150M investment
Sustainable Expansion
The parent group has committed €150 million to the sustainable expansion of the German plant, focusing on renewable energy and climate-neutral operations by 2035.
6M instruction sheets
QR Code Adoption
Switching to QR codes for instructions eliminated the need for 6 million paper sheets, significantly cutting down on resource usage and waste.
Production goal to be climate‑neutral by 2035.
Removed single-use coffee cups from the McPherson, KS facility.
Installed lighting timers and smart rooftop HVAC schedules to optimize energy use.
Indian site in Sanand runs entire production on rooftop solar power since June 2022.
Developed Environmental Product Declarations (EPDs) catalog and published a global sustainability report.
Inclusion & Diversity
No publicly available strategic DEI goals or gender-related statistics found on corporate site or LinkedIn.