Description
hvac
electrical
plumbing
work orders
team leadership
curb appeal
As the Service Manager, you will lead the Service team and ensure the property remains in tip‑top condition through a passion for quality physical appearance and proactive maintenance and repairs. You’ll mentor skilled technicians, solve maintenance challenges, and keep operations running smoothly while communicating effectively.
The role involves overseeing daily maintenance operations, collaborating with Property Managers on needs and escalations, and partnering with Regional Service Managers on larger capital projects. You will ensure property preservation across HVAC, electrical, plumbing, carpentry, and other systems, and lead the Service team to deliver timely, high‑quality work orders while maintaining curb appeal and cleanliness.
- Oversee property preservation and quality, performing general maintenance on HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, and snow removal
- Collaborate with Property Manager and team to ensure apartments and turns meet Mission Rock standards
- Provide exceptional resident service in every interaction
- Lead by example, driving accountability for timely and quality work order completion
- Partner with Property Manager to support operational goals and meet owner objectives while adhering to standards
- Manage purchase orders for supplies to meet budget goals
- Maintain clean, polished curb appeal and overall property cleanliness from resident and owner perspectives
- Develop and mentor Service Technicians, Groundskeepers, Housekeepers, and other team members
- Plan work schedules, delegate workloads, and monitor workflow
Requirements
hvac cert
cpo cert
microsoft office
customer service
team leadership
5 yrs exp
- Communicate effectively via email, phone, text, and in‑person following MRR T.R.U.S.T. principles
- Strong customer service and communication skills, willing to go the extra mile
- Proven ability to lead and develop a team positively
- Strong organizational and time‑management abilities
- Enthusiasm to collaborate and engage with others
- Cost‑savings acumen
- HVAC certification (required)
- Certified Professional Operator (CPO) certification (required)
- 3–5 years of multi‑family or similar industry maintenance experience
- Adherence to Fair Housing best practices
- Ability to perform general/routine inspections and identify issues
- "Can‑do" mentality for implementing efficient solutions
- Valid driver’s license with reliable transportation
- Basic computer skills, including Microsoft Office Suite familiarity
Benefits
Mission Rock Residential is committed to delivering the highest quality service to residents, clients, and employees, guided by the I ARRIVE values—integrity, accountability, respect, relationships, inclusivity, vision, and empathy. The company fosters an equitable and inclusive workplace through training, support, and clear career paths, believing this drives innovation and enhances resident and team‑member experiences.
Compensation includes a competitive salary plus extensive benefits such as career advancement opportunities, bonuses, generous paid holidays, vacation accrual, housing discounts, 401(k) match, comprehensive insurance, disability, life insurance, health savings and flexible spending accounts, and employee assistance programs.
- Career advancement and learning opportunities
- Bonus opportunity
- 13 paid holidays, including a Personal Wellness Day & Volunteer Day
- Sick time accrual each year plus 10 days (80 hours) vacation first year, increasing up to 15 days (120 hours) second year, and more
- Housing discount opportunity
- 401(k) with company match
- Medical, Dental, and Vision insurance plans
- Employer‑sponsored short‑term & long‑term disability plans
- Company‑paid life insurance
- Health savings account with employer contribution
- Flexible spending account
- Voluntary benefits
- Employee Assistance Program (EAP)
Training + Development
Information not given or found
