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Engineer I (TOC)
Wipfli
Provides audit, consulting, tax, and advisory services to organizations across various sectors.
Support clients with infrastructure, hardware, and security alerts and documentation.
13d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Milwaukee, WI
Office Full-Time
Company Size
2,600 Employees
Service Specialisms
Accounting Services
Audit & Assurance
Consulting
Cybersecurity
Financial Services
Forensic Accounting
Healthcare
Human Resources
Sector Specialisms
Nonprofits
Associations
Role
What you would be doing
alert triage
incident response
documentation
trend reporting
scope management
client support
Effectively triage alerts for hardware, connectivity, and security while following best practices.
Works in a team environment, both with Wipfli team members and client team members.
Responds to hardware and security alerts, ensuring case is documented and communication with the clients.
Communicates with stakeholders any trends identified in alerts.
Records case documentation and supports learning on team/project sites.
Works within the time and scope for projects and communicates overages and availability in advance.
Ensures overall client satisfaction by providing ongoing support for contracted hardware and services.
What you bring
2+ years
certifications
client support
tech infrastructure
bachelor's
security
2+ years of job-related experience.
Obtains certifications or is working towards appropriate certifications.
Understands client support scope for technology infrastructure, and security structures.
Bachelor’s Degree or an equivalent combination of education and experience.
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