Business Analyst, ERP systems

Description

• Support deployment activities and provide go-live assistance.
• Record test results, track defects, and work with developers to validate issue resolution.
• Report findings and recommend future improvements as needed.
• Participate in reviewing solution designs and test plans for accuracy and completeness.
• Deliver training sessions for new features and process changes.
• Log, document, and track business requests for system changes and improvements.
• Ensure proposed solutions and system changes are consistent with documented business needs and objectives.
• Develop test cases, scripts, and acceptance criteria based on real business scenarios.
• Create and update user guides, quick reference sheets, and step-by-step job aids for ERP functions.
• Create clear, detailed functional specifications and process maps for solution design.
• Meet with business users to collect and clarify functional requirements related to the D365 ERP.
• Evaluate change requests for value and risk, and support the business in defining priorities.
• Work under the direction of the Business Systems Manager to ensure alignment with ERP roadmap.
• Analyze data and workflows to understand current state processes and document gaps.
• Coordinate and conduct user acceptance testing (UAT) sessions with business process owners.
• Provide day-to-day functional support to business users, answering ERP-related process and data questions.
• Gather user feedback and suggest incremental system/process improvements.
• Maintain accurate requirements documentation and traceability through deployment.
• Work with technical ERP team members and third-party consultants to refine and configure functional solutions.
• Monitor the effectiveness of implemented solutions against business targets (accuracy, efficiency, user adoption).

Requirements

• Strong analytical, documentation, and problem-solving abilities.
• Able to work independently within a team-driven environment.
• Demonstrated ability to document business processes and write clear functional requirements.
• Strong preference for candidates who have developed user-facing documentation or led basic end-user training.
• Highly organized, detail-oriented, and able to manage competing priorities.
• Willingness to learn new technologies and adapt to evolving business requirements.
• Bachelor’s degree in Business, Information Systems, or related field.
• Familiarity with core business processes in Finance, Operations, and/or Supply Chain; manufacturing/distribution experience an asset.
• Proficiency in business process mapping (e.g., Visio) and documentation tools.
• Experience designing and executing functional/user acceptance tests.
• Foundational understanding of ERP systems and how they support business workflows.
• 3+ years’ experience as a Business Analyst, Application Specialist, or similar, supporting ERP/business systems (D365 preferred).
• Excellent interpersonal communication skills; comfortable interacting with all levels of business and IT.

Benefits

• Company RRSP program
• Competitive salary
• A great working environment
• Group insurance benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance