Order Entry Specialist

Description

• Review final sales order for accuracy and clarity before entry.
• Serve as the primary contact for customer purchase order submissions, accurately entering orders into NetSuite according to established guidelines to meet customer expectations and company standards.
• Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring your performance against them.
• Obtain and verify all customer provided names, addresses, shipping instructions and billing information, part numbers, pricing, and specifications of materials prior to entry.
• Confirm all documentation that is required is present.
• Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as the Regional Vice President or Customer Solutions Specialist.
• Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information.
• Request any missing documentation.
• Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records.
• Confirm pricing matches the vertical markets guidelines.
• Identify any discrepancies requiring deductions from dealer overages and ensure all are properly explained to the dealer.
• Maintain a strong understanding of industry programs, including list pricing, discounts, special pricing agreements, government contracts, spiffs, and commissions.
• Provide occasional customer service support including providing tracking information, acknowledgments, and order status updates.
• Confirm order matches the end user PO/Quote – Line by line if necessary.
• Build and maintain strong relationships with internal and external customers, demonstrating a customer-obsessed approach.

Requirements

• The ability to sense and respond to the spoken and unspoken needs of customers.
• Must be able to work well on a team as well as autonomously within this role.
• Exceptional attention to detail, organization, time management, and follow-through skills are a must.
• Must be able to communicate and interface with internal teams and external partners effectively via phone, e-mail or face-to-face as required.
• Ability to quickly learn company’s product line and various policies.
• Ability to work independently and manage workload queue by prioritizing tasks to ensure timely and accurate completion. Must proactively follow up on outstanding items and escalate issues to the Supervisor when necessary.
• Computer Skills: Intermediate knowledge and use of NetSuite, Salesforce, Microsoft Outlook, Microsoft Work, and Microsoft Excel.
• Experience in Salesforce CRM support cloud preferred.
• Ability to maintain a high level of professionalism in tense situations.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance