Master Plumber-Plumbing Field Supervisor
Hamilton Plumbing, Heating, A/C, Rooter & Electrical
Supervise residential plumbing installs, train staff, ensure quality and customer satisfaction.
22 days ago ago
$75,000 - $90,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kansas City, MO
Field
Company Size
300 Employees
Service Specialisms
Plumbing Repair & Installation
Water Leak Detection
Water Heater Installation & Repair
Sump Pump Services
Drain Cleaning & Repair
Sewer Repair
HVAC (Heating & Cooling) Services
Electrical Repairs & Upgrades
Sector Specialisms
Residential
Commercial
Plumbing
Heating
Air Conditioning
Electrical
Water Filtration
Repair
Role
What you would be doing
inventory management
report analysis
quality assurance
logistics coordination
technical assistance
job inspection
- Responsible for technician truck inventory that happens twice a year
- Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew.
- Assist with interviewing and hiring of installation plumbers
- Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates.
- Coordinate and schedule, manpower, materials and equipment for productivity
- Assist with evening and weekend on-call coverage as necessary
- Attend and/or facilitate meetings to train field staff on procedures and practices
- Provide technical assistance to mechanics as needed
- Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions.
- Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices.
- Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames
- Visit and inspect jobs for training purposes and to verify quality and safe practices
- Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates.
- Follow up with customers to address outstanding issues and ensure 100% satisfaction
What you bring
microsoft office
plumbing license
supervisory
safety knowledge
plumbing knowledge
communication
- Intermediate proficiency with Microsoft Word, Excel and Outlook applications
- Master Plumbing License (Kansas, Missouri, & St. Joe, MO)
- Demonstrated ability to plan labor, materials and logistics to optimize productivity
- Prior supervisory experience supervising/managing residential plumbing service technicians
- Understanding and knowledge of hazards and safe practices on plumbing install jobs
- Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs
- Dental, vision, HSA/FSA
- Strong verbal and written communication skills including timely follow-up on needs/issues
- Paid training and onboarding
- 401(k) with company match
- Low-cost medical (as low as $5/week)
- Company-paid life insurance
- Ongoing technical, safety, and leadership training
- 13 days PTO + 8 paid holidays
- Semi-monthly pay via direct deposit
- Career growth across a national service network
- Insurance available after 31 days
- Take-home service vehicle + gas card
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment drug screen required.
- employment background checks required.
Company
Overview
30 Years
Experience
The company has built a legacy of providing reliable and comprehensive home and business solutions.
- Delivers reliable plumbing, heating, A/C, rooter, and electrical services.
- Known for its expert technicians and 24/7 emergency services, handling everything from routine maintenance to urgent repairs.
- Specializes in both residential and commercial projects, catering to a wide variety of needs.
- Offers energy-efficient solutions that help customers save on utility bills while enhancing comfort.
- A trusted partner in plumbing, heating, and electrical systems, focusing on both preventative and corrective services.
- Has a strong reputation for delivering exceptional customer service, with numerous positive reviews and repeat business.
- Has worked on large-scale projects, offering innovative solutions for complex systems and infrastructure.
- We provide honest and reliable service.
- We treat your home as if it is our own.
- We hold ourselves to high standards of professionalism and customer satisfaction.
- We aim to be the most reliable and trusted provider of plumbing, heating, A/C, rooter, and electrical services.
- Prioritize energy-efficient solutions to reduce environmental impact.
- Offer products designed to lower energy consumption and reduce carbon footprints.
- Collaborate with manufacturers and partners who emphasize sustainability in their operations.
- Actively researching and implementing greener technologies to help customers make environmentally responsible choices.
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