Administrator, Yardi Systems - Affordable

Description

• Monitor and support the implementation of compliance updates across all relevant properties and programs.
• Manage user access, security roles, and permissions in accordance with compliance and company policy.
• Configure and maintain affordable-specific elements, including income/rent limits, unit eligibility restrictions, and compliance rules.
• Participate in cross-functional Yardi-related projects and contribute affordable housing expertise.
• Lead or support implementation of new affordable-related products or enhancements.
• Provide Tier 2 support for site-level users and serve as a cross-departmental escalation point for affordable Yardi
• Train new users on Yardi functionality, with a focus on affordable housing workflows and data entry standards.
• Support annual business process reviews with department stakeholders to maintain system alignment.
• Ensure timely implementation of new affordable housing regulations and Yardi software releases.
• Oversee system setup, configurations, and updates as related to affordable housing compliance, property
• Assist in the planning, testing, and deployment of system upgrades and affordable module enhancements.
• Coordinate system updates and module version control with the Manager, Yardi Systems.
• Assist in documenting procedures, creating solution guides, and updating Standard Operating Procedures (SOPs).
• Identify opportunities for improved system utilization, automation, and compliance efficiency.
• Conduct regular audits to ensure data accuracy, system performance, and regulatory alignment.
• Data compliance audit support completed on time
• Troubleshoot program-specific validation errors and escalate unresolved compliance issues when necessary.
• Maintain affordable compliance rules in Yardi to ensure accurate certification processing and reporting.
• Serve as the subject matter expert and system administrator for Yardi’s Affordable Housing tools and modules.
• Collaborate with the Manager, Yardi Systems to roll out operational and compliance system improvements.
• Customize system workflows to align with affordable program requirements and operational needs.

Requirements

• problem-solving skills.
• Strong Excel, skills
• Excellent customer service skills to interact with all levels of employees and external customers.
• Excellent time management skills.
• Reliable transportation with a valid driver’s license and insurance.
• Certifications and mid-high level affordable housing knowledge required.
• Work experience or education equivalent to an associate or bachelor’s degree.
• strong problem-solving skills
• Ticket resolution within SLA
• Collaborative, friendly to handle issues as they arise.
• Ability to work independently and effectively to support a team.
• Able to effectively work on a team and work independently as needed.
• Ability to work in a fast-paced environment with ability to meet deadlines.
• Strong understanding of TRACS, MINC, and compliance file formats required
• Experience supporting, managing and optimizing end-user environments.
• Mid-level or above accounting knowledge
• Skilled on data entry for system input with excellent proofreading skills.
• Ability to learn a variety of business applications specific to our industry.
• Strong organizational and multi-tasking skills.
• Yardi Voyager deployment, administration and troubleshooting experience preferred or willing to train.
• Detail-oriented and able to document effectively
• SQL basic knowledge
• Affordable module setup accuracy (rent/income limits, validations logic, etc)
• Validation error resolution success rate
• Business Professionalism and excellent business judgment.
• COS, BOS, TCS, STAR, COSA, C3P and higher
• proficient on Word and Outlook.
• Excellent listening and communication skills (written and oral).
• Flexible, adaptable to change projects quickly as needed.
• Self-Sufficient and resourceful
• Light work that may require waling, stooping, crouching and lifting up to 30 lbs. on occasion.
• Flexibility to travel for site visits, meetings, trainings, and events, including occasional overnight stays.

Benefits

• Flexibility for fluctuating work schedule/extended work hours as needed/scheduled

Training + Development

Interview process

Visa Sponsorship

Security clearance