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Application Support Engineer
Accenture Services Pvt Ltd
Support and manage cloud infrastructure, incidents, changes, and automation for critical systems.
6d ago
Intermediate (4-7 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Role
What you would be doing
cloud management
automation scripting
incident escalation
change management
service monitoring
root cause
- Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations.
- Invoke Escalation procedures and manage unresolved major incidents
- Ensure CAB/change process is handled as per laid out processes for assigned clients
- Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients.
- Review Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions
- Manage the environment incidents, changes, problems, configuration with a focus on service restoration.
- Second escalation point and manager of Severity 1 incidents including internal and client communications
- Has handled E2E Service Management Operations
- Identifying Root causes for any issues or problems
What you bring
servicenow
itil 4
automation
24x7
people management
5-8 years
- Act as operations support for all computer, network, storage, security, or automation incidents /requests. Must Have Skills: Infrastructure Service Management Key Responsibilities:
- Good reporting skills
- 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
- Has worked on Automation initiatives
- Hands on experience in working in a multi-client environment
- Excellent written communication skills with email etiquettes Professional Attributes:
- People Management Ability to co-ordinate with multiple teams across all domains
- Good knowledge and working experience of Service Operations that includes but not limited to - Incident Management, Problem Management, Root Cause Analysis, Temporary Fix/ workaround vs Permanent fix, Change Management, Ticket lifecycle and Queue Management
- ITIL 4 Foundation certification preferred
- Hands on experience in Service NOW Educational Qualification: Bachelor’s degree or 3-year Diploma (12+3) Support Type / Hours
- 5 to 8 years in an IT infrastructure environment handling E2E service management operations and exposure in team management
- 5 days working per week, with weekly offs based on roster.
- Continuous Improvement Standardization opportunities
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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