Principal Account Manager

Description

The role establishes, manages, and develops business relationships with complex, high‑visibility commercial and industrial customers across key national accounts. It serves as the single point of contact for a portfolio that generates substantial electric and gas revenue, overseeing electric choice activities, price comparisons, and customer expansion. The incumbent resolves issues by collaborating across the corporation, visits customer sites regularly, and mentors less‑experienced marketing personnel.

• Develop and maintain positive business relationships with senior managers and key decision makers by understanding customer operations and energy concerns.
• Identify business opportunities within the portfolio and proactively inform customers of relevant products and services.
• Manage the customer service process, addressing issues and responding to inquiries.
• Perform complex rate comparisons to determine the best electric and natural gas rates for customer retention or reacquisition.
• Administer special pricing contracts and educate customers on electric choice or alternative energy programs.
• Assist customers with building/facility expansions by coordinating energy‑related construction, substation, transmission, load profile, and rule compliance matters.
• Research and resolve customer issues concerning service interruptions, power quality, power factor, tax, and collection matters.
• Record and maintain daily customer interactions in the CRM system.
• Mentor and support other account management staff on rate applications, MPSC regulations, service policies, and the selling process.
• Participate in professional customer organizations and community activities.

Requirements

Testing Required: Not Applicable. This is a hybrid role with a set schedule of in‑person work at an assigned location; remote work must be performed from the employee’s primary residence unless the Company’s guidelines allow otherwise. The position requires availability for emergency response to storms or other events that impact customer service.

Education and experience can be satisfied through one of three paths: a high school diploma with 11 years of relevant experience; an associate degree with 9 years; or a bachelor’s degree in engineering, facilities/construction management, business or a related field with 7 years of marketing, sales or customer‑facing experience.

• Experience in the energy or utilities industry with marketing or account management focus.
• Post‑graduate degree in business, economics, or a related discipline.
• Professional Engineer registration or Certified Energy Manager certification.
• Utility‑related technical certification such as Master Electrician, Certified Boiler Operator, or similar.
• Consulting, negotiation, and influencing skills to build relationships and adapt to changing initiatives.
• Advanced written and verbal communication and advocacy skills for presenting project results to decision makers.
• Analytical and problem‑solving abilities to identify key issues and recommend optimal solutions.
• Capability to evaluate business opportunities, negotiate, and close sales with external customers.
• Flexibility to work with shifting priorities, travel to various corporate locations, and embrace evolving responsibilities.
• Ability to handle multiple client and business‑unit requests calmly under pressure.
• Initiative to propose new ideas, challenge prevailing practices, and offer sound alternatives.
• Competence in multitasking, prioritizing, and managing high‑visibility initiatives requiring teamwork and planning.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Thorough understanding of product and service provision processes, including rates and contracts.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance