Manager, Operational Excellence

Description

• Anticipates future consequences and trends accurately; brings creative ideas to market; recognizes strategic opportunities for change; creates competitive and breakthrough strategies.
• Managing relationships/ Networked
• Establishes clear directions; sets stretching goals and assigns responsibilities that bring out the best work from people; establishes a good work plan and distributes the workload appropriately.
• Is a good judge of talent; accurately projects what people are likely to do across a variety of situations; hires the best people available from inside or outside; assembles talented teams.
• Conduct field audits of each Project Twice a year.
• Identify those Projects that may not understand why change needs to happen if Heath is going to grow and we need their support.
• Provide a team atmosphere with Local Management and regional staff to exceed our Customer expectations.
• Support the Local Management with the necessary tools and information as the process evolves and improves overtime. Communicate with the Training Department
• Working with the Vice President of Operations analyze the data collected from the field audits, identify trends and share root cause analysis with the Training Department, General Manager, Project Manager to improve the quality of the service we are providing to our customer.
• Lead by example as safety is our number one priority. Communicate safety to your direct reports thru the AOE monthly learn card completion and verbally when all possible.
• Assessing Talent/ Recognizes Talent & Potential

Requirements

• High school diploma or equivalent required.
• Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others
• Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent himself or herself for personal gain.
• While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and may have to lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Listening/Listens well
• 2 years of Project Management or other supervisory experience required.
• Knowledge of 3rd party systems used by utility companies.
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he or she disagrees.
• 5 years field experience in the running of the current services we provide.
• This position requires up to 75% travel. Frequently, travel is outside the local area and overnight.
• Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that instigate appropriate actions.
• Must possess the ability to analyze data and have a working knowledge of computer technology.
• Travel required up to 75% of the time, with some weekends required.
• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; thinks well on his or her feet.
• Travel to other projects for support or new project startup is required when necessary.
• Expertise in the Office suite programs (specifically Microsoft Excel, PowerPoint, and Word).
• Quickly learns and integrates new technical skills and knowledge; seeks out avenues to enhance technical knowledge.
• Technical learning/ Technology savvy
• Timely decision making/ Problem solver
• Must be able to efficiently and effectively communicate via email on computer and phone.
• Strategic agility and innovation management/ Strategic
• Written communications/Communicates well (written)
• Two (2) years of college course work preferred.

Benefits

• Estimated 25% office environment; This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Estimated 75% field environment; While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.

Training + Development

Interview process

Visa Sponsorship

Security clearance