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Senior Technical Analyst
Ashton Woods Homes
Provide technical support and network management for employees
13d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Alpharetta, GA
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
New Home Building
Custom Home Design
Design‑Build
Construction Project Management
Green Construction
Production Building with Custom Options
Interior Design Consultation
Architectural Services
Sector Specialisms
Residential
Single-family Build-to-Rent
Entry-level Housing
New Construction Homes
Luxury Home Building
Energy-efficient Homes
Home Design and Personalization
Role
What you would be doing
tech support
system maintenance
network management
hardware troubleshoot
device configuration
support documentation
- Provides technical support to employees throughout the company
- Stay up-to-date with the latest technology trends and developments.
- Performs ongoing activities to maintain and enhance overall system performance and effectiveness.
- Evaluates employee needs, defines technical problems, and works with management to determine and implement solutions
- Collaborate with other IT team members to ensure efficient and effective IT operations.
- Studies and projects resource requirements including software, services, equipment, and facilities, and makes recommendations to management
- Manage small office network equipment, including routers, switches, and access points.
- Document and maintain records of IT support requests and resolutions.
- Provide timely and effective technical support to employees regarding printers, laptops, workstations, and other hardware.
- Troubleshoot and resolve hardware and software issues promptly.
- Assist with new computer configurations for new hires.
What you bring
bachelor's
freshservice
windows 11
system security
cloud services
5+ years
- Bachelor’s degree in computer science, information technology, or a related field.
- Communicate effectively with both technical and non-technical colleagues.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Freshservice.
- Experience with Ubiquiti products is a plus.
- Exceptional ability to provide technical support and resolve queries.
- Strong understanding of Microsoft Windows 11 operating system and Microsoft Office applications
- Advanced knowledge of system security.
- Requires experience administering cloud services and hosted solutions
- Experience in documenting processes and monitoring performance metrics.
- Exceptional interpersonal and communication skills.
- Experience with Tanium and Crowdstrike a plus
- Experience preparing documentation on computer systems and applications for use by the Training department and company employees
- Requires experience with hardware including desktops, laptops, and mobile devices
- 5+ years of experience as an IT support specialist.
- In-depth knowledge of computer hardware, software, and networks.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Ashton Woods Homes has a rich history of delivering quality, customizable homes across the U.S.
- Founded with a vision to make homeownership a personal and exciting experience.
- The company specializes in creating homes that reflect individual lifestyles and preferences.
- Operating in a wide variety of communities, Ashton Woods has a reputation for building stylish, functional homes.
- Their projects are known for a blend of contemporary design and superior craftsmanship.
- Ashton Woods Homes also focuses on creating well-planned communities with an emphasis on neighborhood connectivity.
- They offer homebuyers a range of floor plans and design choices that cater to diverse tastes.
- The company's growth is driven by its commitment to quality, customer satisfaction, and innovation.
Unwavering Integrity
Core Principle of Trust
Actions taken without external oversight reflect core principles and a deep commitment to treating the company and its customers with care and respect.
Trail Blazing
Commitment to Innovation
A dedication to never settling for the status quo, embracing change, and building adaptable teams that thrive in a dynamic marketplace.
Bold Action
Empowerment and Ambition
Trust in employees to think and act courageously, fostering ambition, success, and mutual growth.
Collective Compassion
Supportive Culture
A culture where people support and care for one another, recognizing and meeting individuals where they are in their professional and personal journeys.
Unconditional Respect
Diversity and Inclusivity
Embracing unique perspectives and experiences, valuing diversity to create a stronger collective whole, even in disagreement.
High SEER-rated HVAC
Energy Efficiency
Right‑sized HVAC equipment enhances energy efficiency and optimizes temperature control, contributing to reduced energy consumption.
- Tight construction with special framing techniques and improved insulation systems to reduce internal leaks and drafts.
- Fresh air ventilation systems to reduce dust, odors and indoor contaminants.
- Improved insulation systems including low‑e glass and higher thermal performance.
- Pressure balancing via return air ducts, transfer grilles or jumper ducts to improve air circulation.
- Interior moisture management through properly sized HVAC systems to dry natural moisture.
- Sealed or power‑vented combustion appliances to avoid carbon monoxide buildup.
4.3-4.4/5 Rating
Diversity & Inclusion
The company receives a Glassdoor rating of 4.3–4.4 out of 5 for Diversity & Inclusion, based on approximately 150 employee reviews.
Gender Ratings 4.2 vs 3.8
Women vs Men
Glassdoor reports that women employees rate the company at 4.2/5, while men rate it at 3.8/5, indicating higher satisfaction among women.
84% Employee Recommendation
Positive Feedback
Approximately 84% of employees recommend the company, reflecting strong positive outcomes in inclusion and diversity efforts.
97% CEO Approval
Employee Support
The CEO has an approval rating of 97% or higher, indicating high employee satisfaction and alignment with company culture.
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