Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
Preparing and generating reports.
Handle all matters related to Customer Service and Concierge Counter operations.
Managing gift redemptions for promotional campaigns.
Engage shoppers and promote the CityNexus Rewards loyalty programme.
Monitoring inventory and logistics of premiums and equipment.
Undertake ad hoc duties, projects, and responsibilities assigned from time to time.
Support mall marketing activities and assist with general administrative duties.
Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
Provide administrative and logistical support to the Marcom team, including:
Attend to customer enquiries and feedback
Requirements
communication
customer service
excel
first aid
shift work
team player
Strong communication and interpersonal skills.
Able to work rotating shifts, on weekends and public holidays.
At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry
Team player with ability to work independently
Ability to multi task with high level of initiatives
Proficient in MS Office suite, especially Microsoft Excel
First aid and AED training an added advantage
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
60+ Years
Years in Business
Operates globally as a leading real estate developer and asset manager.
50k+ Homes
Homes Developed
Provided housing solutions to communities worldwide through large-scale residential projects.
23M sq ft
Commercial Assets
Owning a substantial portfolio of commercial, residential, and hospitality real estate globally.
163 Locations
Global Presence
Operates across 29 countries and regions, delivering diverse real estate solutions.
Its projects span residences, offices, hotels, serviced apartments, retail malls and integrated developments.
It pursues strategic fund‑management initiatives to enhance recurring income and portfolio value.
Recent flagship ventures include iconic mixed‑use developments, and divesting key assets like South Beach.
Culture + Values
Innovation – Because this is crucial to our success
Collaboration – Because this is the best way to achieve exponential results
Integrity – Because this is at the core of everything that we do
Corporate Ethos: “Conserving as We Construct”
Vision: Changing the Climate, Creating Sustained Value
Mission: Harnessing our capitals with strong ESG performance to create long‑term value for our business, stakeholders and the environment
Corporate Vision: “We aim to be recognised by customers, employees and peers as an innovative creator of quality and sustainable spaces” (Conceptualise spaces and solutions; Respect planet Earth; Encourage diversity of people and ideas; Advance the communities we operate in; Take prudent risk for sustainable returns; Embrace a forward‑looking mindset)
Environment + Sustainability
63% Reduction Target
Scope 1 and 2 GHG Intensity
Target to reduce Scope 1 and 2 greenhouse gas intensity by 63% by 2030, validated by the Science Based Targets initiative.
25% Emissions Reduction
Scope 1 and 2 Emissions
Reported a 25% reduction in Scope 1 and 2 emissions compared to 2016 levels by 2025.
SGD 400M Loan
Sustainability-Aligned Financing
Secured a SGD 400 million sustainability-linked loan in 2025 for nature conservation and sustainable development.
14% Carbon Reduction
Singapore Operations
Achieved a 14% reduction in operational carbon emissions in Singapore in 2023 compared to 2022 levels.
Operational net‑zero carbon target for assets under direct control by 2030
First Singapore company to sign WorldGBC Net Zero Carbon Buildings Commitment and first Southeast Asia real estate conglomerate to do so (2021)
First in Singapore to publish TNFD‑aligned disclosures (ISR 2024); expanded TNFD disclosures to include New Zealand properties
Built unique sustainability reporting framework integrating GRI, CDP, GRESB, Integrated Reporting, SDG Reporting, TCFD, SASB, CDSB and TNFD over time
Embodied carbon reduced 38% in new developments; investment intensity reduced 52.1% by 2025 report compared to 2016 baseline
Inclusion & Diversity
Women 70% Workforce
Representation in Workforce
Women make up approximately 70% of the workforce.
50% Leadership Roles
Women in Leadership
Women hold approximately 47–50% of Head of Department roles.
22% Board Representation
Board Diversity
Women make up approximately 22% of the board (2 women out of 9 directors).
6-Year Index Inclusion
Gender Equality Index
Included in the Bloomberg Gender‑Equality Index consecutively from 2018 to 2023.
Internal Diversity and Inclusion Task Force established in 2017
Women4Green network launched in 2017 to empower women in sustainable future