Senior Assistant, Customer Service, Retail

Description

• Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
• Preparing and generating reports.
• Handle all matters related to Customer Service and Concierge Counter operations.
• Managing gift redemptions for promotional campaigns.
• Engage shoppers and promote the CityNexus Rewards loyalty programme.
• Monitoring inventory and logistics of premiums and equipment.
• Undertake ad hoc duties, projects, and responsibilities assigned from time to time.
• Support mall marketing activities and assist with general administrative duties.
• Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
• Provide administrative and logistical support to the Marcom team, including:
• Attend to customer enquiries and feedback

Requirements

• Strong communication and interpersonal skills.
• Able to work rotating shifts, on weekends and public holidays.
• At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry
• Team player with ability to work independently
• Ability to multi task with high level of initiatives
• Proficient in MS Office suite, especially Microsoft Excel
• First aid and AED training an added advantage

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance