Facilities Management Consultant
Jll
Manage supplier relationships & performance for FM services in UK public sector.
20 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Guide Post, England, United Kingdom
Hybrid
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
digital platform
kpi reporting
supplier benchmarking
service audits
client liaison
performance analysis
- Sharing best practice across the client’s suppliers to improve the overall service the client receives
- Provide internal benchmarking reports against price, KPIs, customer satisfaction surveys, including a relative ranking of comparable suppliers.
- Support the development of a structured, consistent, and robust SPM and SRM programme
- Liaising closely within JLL, with the local client and the local departments who occupy the buildings regarding supplier performance and service improvement programs
- Provide monthly supplier performance statistics and trend analysis within region
- Analyse supply chain performance via a Digital Platform to identify areas of performance issues and correct them before KPIs are failed
- Preparing high quality papers, reports, and presentations for use with internal and external stakeholders
- Monitor and manage supplier performance outcomes to rectify where service standards are below expectations
- Accountable for the service delivery within the designated region to meet contractual obligations of Jones Lang LaSalle
- Support and lead the vision and strategy of the account plans through the development of strong supplier partnerships to ensure the client receives exceptional delivery
- Serves as single point of contact for Jones Lang LaSalle’s service delivery within region
- Advise on best practices in FM supply chain performance management, monitoring and reporting, trends, and innovations
- Provide external benchmarking summarising findings of pricing, services, added value and discrepancies between the SC contracts and the wider market offering.
- Use the Digital Platform to enable effective business decision making, robust performance monitoring and effective audit control.
- Manage relationship with key Client stakeholders and the supply chain partners within region to ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.
- Develop and implement the Supply Chain audit strategy within region, including statutory compliance; health and safety (including incident management); completion of works; environment and sustainability; permit to work; asbestos control.
- Provide reports and analysis of each FM Service within region
- Drive client specific initiatives such as supply chain innovations, sustainability, efficiencies & best practices within region
- Understand the client’s key business drivers, and focus the team & the supply chain to ensure those priorities are aligned with Jones Lang LaSalle deliverables
- Provide routine and ad-hoc supplier performance reporting, including monthly KPI reports, financial reports, customer satisfaction reports, contract risk reports etc.,
- Leading collaboration workshops and process review sessions within the designated UK region to unlock value and innovation across all the client’s suppliers, helping to maximise the benefits the client gains from its supply chain.
- Developing and managing collaborative partnering relationships with the client’s suppliers across the central region, which covers midlands and Wales.
- Audits to ensure suppliers are working in accordance with their contractual obligations.
- Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services
- Working closely with the client’s suppliers to help them resolve problems, improve service quality, and achieve cost savings
- Undertake a monthly assurance check of FM supplier contracts within region which assess services versus contract requirements and specifications including
- Provide and keep up to date, a comprehensive repository/source of FM information that provides confidence of performance and the ability to compare and analyse performance across the FM Supply Chain within region.
- Obtain and manage the information from FM Supply Chain parties on FM service performance, control, financial management and trend analysis within region
- The performance management, reporting and analysis of the supply chain ensuring strong compliance with ISO 44001 – this is the critical roadmap for establishing and managing collaborative relationships with suppliers (upstream), customers (downstream), partners (horizontal) and inter department or function (internal) to generate benefits for all parties.
- Tapping into the client’s digital platform to foster data-based decision-making with the client’s suppliers
- Analyse performance information and identify pre-emptive actions to minimise/avoid faults and/or failures.
- Co-Ordinate and chair monthly performance meetings for each FM Supplier within region
What you bring
cafm
excel
powerpoint
ifm
supplier management
5‑10 yrs
- Fluent in English, additional language preferred but not mandatory
- Expertise in FM operations with demonstrated ability to manage change
- Positive, can-do, solution-orientated with a talent for getting things done
- Organisational awareness and strategic thinking, leadership, people management, management of projects and other resources
- Extensive experience working with facilities management CAFM systems and using CAFM data to generate insights which translate into supplier actions plans
- (a) 10% check of KPI scores reported by the FM Suppliers against the relevant source performance data
- Ability to work in a fast-paced environment with strict timelines, managing multiple deadlines simultaneously
- Strong Microsoft Excel and PowerPoint skills
- Proven track-record in UK corporate or public sector facilities portfolios with the operational, analytical & interpersonal skills required to effectively build and manage collaborative relationships with supply chain partners.
- Collaborative and influencing style with a focus on teamwork
- Ability to sell and present initiatives and/or new ideas
- Essential – deep understanding of IFM services and supplier environment
- (b) 100% check that all statutory, mandatory and/or Departmental health and safety certification and required documentation has been provided in advance of supplier invoicing
- Excellent ability to work with large amounts of data and build reports to frame key issues clearly and concisely
- Proven ability to facilitate strategic supplier relationships and work with senior business executives
- Proven ability to deliver results in challenging environments
- Strong numerical, analytical, and commercial management skills
- A proven track record of success in a similar position
- 5-10 years’ experience of Supplier Relationship Management and/ or Facilities Management role or similar within the UK and across multiple service lines is essential
- A very strong communicator with excellent management skills who is well organised, commercially astute, and motivated.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- subject to baseline personnel security standard (bpss) and security clearance (sc)
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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