Fire Service Technician

Description

• Help to train or mentor others on the service team
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Maintain truck inventory to ensure timely response to customer needs.
• Provide quotes to support recommendations and solutions.
• Participate in a scheduled On-call rotation
• Position involves the programming of fire alarm, security, and access control system panels.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Contact customer representative and ascertain equipment/systems problems
• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Retain any licenses that are required by National, State and Local codes.
• Obtain customer signature upon completed service call assignment
• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

Requirements

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Possess a valid driver’s license and driving record that meets company requirements.
• Experience CCTV and IT and IP networks a plus.
• Ability to work flexible hours including weekends to meet customer requirements.
• NICET ll Level II certification – Strongly Preferred
• High School Diploma or equivalent
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Ability to follow verbal and written instructions.
• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

Benefits

• Company Vehicle (as applicable)
• Employee Assistance Program
• Overnight travel may be required.
• Short-Term and Long-Term Disability
• Competitive Starting Pay
• 401(k) savings plan with company match
• Health Savings Account (HSA)
• Wellness Program
• Paid Training
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Referral Bonuses
• Global Advancement Opportunities
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance