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Program Manager
Walker-Miller Energy Services
Manage energy efficiency programs, lead teams, and engage stakeholders for utility clients.
4d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Philadelphia, PA
Office Full-Time
Company Size
200 Employees
Service Specialisms
Energy efficiency program implementation
Advanced energy products & services
Equitable mobility consulting & installation
Medium and high voltage equipment sales
Workforce development & training
DOE Home Energy Score Partner
Sector Specialisms
Residential
Commercial
Energy
Utilities
Water
Buildings
Community Services
Role
What you would be doing
program tracking
energy efficiency
kpi reporting
project management
data analysis
stakeholder management
- Develop and oversee the processing of program paperwork through designated tracking systems.
- Incorporate “best practice” methods of energy efficiency program implementation.
- Manage direct reports and oversee program staff where applicable. This includes interviewing, planning, assigning, completing performance evaluations, coaching, mentoring and directing work.
- Oversee participant onboarding, setting clear expectations and goals for program engagement and success.
- Act as a mentor and advocate for participants, fostering their professional growth and ensuring a supportive program environment.
- Provide administrative services plan to develop client reporting processes.
- Work directly with the client to supervise, develop, and implement marketing and communications plans to educate customers about energy efficiency and drive participation in energy efficiency programs.
- Represent Walker-Miller Energy Services at industry events and workforce development forums.
- Develop and implement a plan to attract new customers/energy efficiency service providers to meet program objectives.
- Assist in the development of a QA/QC plan to ensure accurate program results and good evaluation results.
- Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
- Program Development: Develops comprehensive program and training materials independently. Delivers and evaluates programs for effectiveness and makes recommendations for improvement. Manages program logistics, engagement, and analysis. Collaborate with program stakeholders to implement program improvements.
- Lead and attend relevant presentations promoting energy efficiency programs.
- Provide daily leadership to program staff including managing program promotions, communication, marketing requests, and assisting team to creatively meet the program's goals.
- Stakeholder Management: Builds relationships with stakeholders and clients and consults with them regularly to gather feedback and ensure alignment with goals.
- Manage and report KPIs as required to the client, partner, or our company’s management by the requested due date.
- Ensure continuous improvement of operations year after year.
- Assist with the preparation of monthly invoices and activity reports as required to the client, partner, or Walker-Miller management.
- Coordinate with program evaluators to understand evaluation plans and communicate program procedures to staff.
- Project Management: Manages projects of varying complexity. Develops and implements project plans. Monitors and controls project progress. Coordinates with stakeholders.
- Stay informed on industry developments, workforce trends, and best practices in workforce development.
- Collaborate with internal teams, including Operations and HR, to align program objectives with organizational goals.
- Incorporate participant and stakeholder feedback to enhance program delivery and outcomes.
- Develop strategies to expand the program’s reach and impact in alignment with organizational objectives.
- Escalate all issues and troubleshoot as needed.
- Lead and develop team members based on core values-driven culture that encourages top performance with compassion.
- Data Analysis: Uses data to inform project improvements and decision-making.
- Manage the utility relationship and serve as an advocate for the client.
- Leadership: Leads and manages a small team successfully. Communicates effectively and builds strong relationships with team members. Handles employee relations issues independently and confidently. Contributes meaningfully to team development and performance initiatives.
- Be a member of several working groups that will coordinate the program with other organizations working in the program.
- Build partnerships with community organizations, educational institutions, and industry leaders to support participant recruitment, training, and placement.
- Provide a professional appearance appropriate to represent both Walker-Miller and the client.
- Complete and manage quarterly program performance evaluations with staff and client.
What you bring
pmp certification
cem certification
microsoft office
monday.com
program management
leadership
- Must be flexible to handle a wide variety of tasks and complete work in a timely fashion in a fast-paced environment.
- Ability to travel up to 50% locally.
- Advanced Degree., preferred.
- Thrive in a collaborative environment.
- Proven leadership abilities in a rapidly changing environment.
- Must also be comfortable speaking in front of large or small groups.
- PMP Certification, preferred but not required.
- Communication: Communicates information accurately and concisely to target audiences, adapting style and content as needed.
- Bachelor’s degree required in Community Relations, Marketing, Business Management, other related fields, or equivalent experience.
- Experience in community development, grassroots organizing, workforce development, public sector project management.
- Collaboration: Works effectively in cross-functional teams. Works collaboratively in times of difficulty, demonstrating resilience and adaptability. Build and nurture a community of in various forms (team members, entrepreneurs, mentors, investors, customers, and business leaders) who can support each other.
- Detail-oriented and able to prioritize workload and delegate appropriate work assignments to staff.
- The team member is frequently required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
- 3+ years of Program Management or equivalent experience.
- 2+ years of direct or indirect leadership required.
- Knowledge of mathematical concepts such as fractions, percentages and ratios.
- Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
- Proficiency in financial and project management.
- Function well with a diverse group of communities, clients, and team members.
- 2+ years’ experience working in the energy efficiency industry required.
- Reliable transportation.
- Ability to analyze and interpret data and solve practical problems.
- Proficient in Microsoft Office, specifically Word, Excel and Outlook.
- Ability to lift up to 10 pounds
- Valid driver’s license.
- Proven leadership in a fast-paced environment.
- Sales, marketing or business development background.
- Technology Skills: Effectively utilizes a range of technology tools and software to produce desired outputs.
- CEM Certification, preferred but not required.
- Familiarity with Monday.com or similar project management software.
- Practice effective project management skills in leading the program.
- Strong data entry skills in entering information in tracking systems/databases.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2000
Year Founded
The company was established in the year 2000 by Carla Walker-Miller.
12M Revenue
Annual Revenue
The company achieved over $12 million in annual revenue before 2008.
200+ Employees
Employee Count
The company employs over 200 individuals as of the current status.
$18/hour
Minimum Wage
The company offers a $18 per hour minimum wage with a goal to reach $20+.
- Evolved from sourcing electrical equipment to delivering full‑scale energy audits, installations, and waste‑reduction programs for utilities, municipalities, homes, and businesses.
- Operates across multiple states under implementation contracts with major utilities like DTE Energy and Ameren Illinois, focusing on reducing energy burdens in underserved communities.
- Headquartered in Detroit, its 31,000 sq ft ‘Emerald Corner’ facility features EV charging stations and is being renovated into one of under 500 Verified Zero‑Net‑Energy commercial buildings in the U.S.
- Certified as a B Corp in 2022 and ISO 27001 & SOC II Type II in 2022, reflecting its commitment to rigorous operational and environmental standards.
- Typical projects include whole‑home weatherization, medium‑ and high‑voltage equipment sourcing, EV‑ready infrastructure, call‑center outreach, and workforce training.
- A narrative of transformation: from a single‑member start‑up to a champion of equitable clean‑energy services, embedding social impact in every technical solution.
- Boldly Go
- Humble Confidence
- Inclusive Stewardship
- Value Reputation
- Extraordinary Experience
- Create: Local jobs in the communities we serve
- Drive: Diverse spend – equitable economic development
- Deliver: Extraordinary experiences
2 MW Solar Array
Solar Energy Project
Collaborated with local city to install a large-scale solar array, transforming a neighborhood and advancing clean energy adoption.
- Certified B Corporation since 2000—demonstrates commitment to social and environmental responsibility
- Focus on energy waste reduction programs that help utilities meet mandated energy-savings goals
- Experience-driven philosophy viewing energy efficiency as economic development—saving energy and money for families/businesses
- Deep competency engaging marginalized communities to decrease energy burdens, create jobs and drive clean energy adoption
- No public net-zero target date disclosed
- Owned by a woman and African American
- Aggressively recruits and develops talent from historically underrepresented groups
- Certified B Corporation that integrates DEI into energy programs
- One of the most diverse teams in the industry
- Committed to hiring veterans
- Provides career advancement and upskilling programs
- Encourages candidates from all backgrounds with anonymous demographic data collection to reduce bias
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