Director of Building Services - Northeast

Description

• Yardi maintenance dashboard oversight to ensure property complies with Avanath’s maintenance operations (i.e., purchase orders, make readies, work orders, turn management, etc.).
• Identify and research common life safety issues, ensuring these issues are corrected in a timely manner by sites and implement operational polices to limit their occurrences in the future.
• Assist with budget preparation and execution.
• Manage tools and parts inventory program compliance in coordination with property maintenance supervisors.
• Maintain a consistent and strong customer service orientation, with a focus on integrity.
• Must adhere to company safety policies and ensure that all employees work in a safe and secure environment.
• Conduct monthly property inspections to ensure the property complies with Avanath standards of maintenance operations. Prepare follow-up status reports for senior leadership. Follow up with Maintenance Supervisors on completion or correction of deficiencies found in inspections.
• Execute companywide service contracts to secure quality services at the best price point available.
• Assist with interviewing new hires, as requested.
• Monitor Maintenance KPI’s for all assigned properties to maximize performance and enforce standards.
• Streamline and recommend on-site maintenance policies and procedures to enhance NOI and performance.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Recommend, develop, execute, and monitor all capital and non-routine improvement needs and projects. Assist Maintenance Supervisors with property-level management of such projects and oversee non-routine and capital improvements when the scope is too large or complex for Maintenance Supervisors.
• Develop and train maintenance associates with new hire and mentorship programs in coordination with other key stakeholders, which may include, but are not limited to, assisting with orientation and other onboarding practices.
• Assist with issues or concerns sites have with vendors, especially Avanath preferred vendors.
• Ensure safe working practices are being followed by all maintenance staff in relation to proper equipment handling and safety practices.
• Offer recommendations to senior leadership on expense Programs regarding improvements to the overall operations.
• Identify and implement creative programs to increase the property value and company morale, and to offer services to residents and associates.
• May work in an elevated site, may walk on uneven ground.
• Monitor, forecast, and provide recommendations for common expenditures at a company-wide level for maintenance-related items.
• Assist in developing and maintaining Avanath’s maintenance standardization program for all communities, including safety programs.
• Assist with developing, customizing, and implementing Avanath’s Preventive Maintenance Program on a site-by-site basis to ensure that repairs are minimized and to improve the community’s operating efficiency to maintain Avanath and regulatory standards.
• Recommend rewards, disciplinary action, and assist with resolving associate concerns or complaints.
• Maintain personal technical skills necessary to aid on-site team members in troubleshooting, diagnosing, and executing repairs as needed.
• Assist Maintenance Supervisors in ensuring the property’s compliance with all applicable regulatory standards.
• Establish training schedules for maintenance associates with the assistance of the Training Manager, Grace Hill Vision, and Interplay or other technology utilized to promote ongoing and effective training of Avanath associates.
• Perform all job-related responsibilities in complete accordance with local, state, county, local health, safety, land use, and Federal Fair Housing regulations and ensure properties conform to these regulations.
• Research new programs to enhance operations and support/implement new company initiatives.
• Assist in expanding and/or refining Policies and Procedures in the Operational Manuals or support documents to include areas with a focus on Maintenance, general site operations, safety, and/or other disciplines as assigned.
• Contribute to and assist with performance evaluations and development of strategic planning relating to personnel.
• Evaluate and bid out existing portfolio/corporate contracts.
• Travel within the region and to other business offices and events via airline, train, and automobile.
• Contribute to and support Associate Recognition programs.

Requirements

• An Aptitude for Connecting - Must possessa strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and team members. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Ability and willingness to travel to various locations within the US for purposes of associate training, property inspections, and property acquisitions/dispositions. On-site visits are required, a minimum of 3x per week.
• Strong understanding of building systems, maintenance, and construction.
• Ability to create momentum and foster organizational change.
• Certifications in HVAC, CPO, and OSHA are highly desired.
• Willingness to offer quality internal and external customer service, to assist, and to enhance company guidelines and initiatives.
• Must have the ability to work independently with minimal supervision.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Ability to work well under time and other constraints.
• Repetitive use of the computer, keyboard, mouse, and phone
• Strong interpersonal skills as well as strong verbal and written communication skills are required.
• Exhibit superior business judgment and acumen, with an acute concern for customer satisfaction. A strong sense of fairness and integrity.
• Respectful communication and cooperation between all employees.
• Be detail-oriented, cost-conscious, and reliable to meet deadlines.
• Ability to interact effectively with senior executives, business vendors, community partners, and investor contacts as needed.
• 5-7 years of experience in property management, facilities management, or a building services leadership role.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• Adept at mathematical calculations, equations, and spreadsheet analysis.
• Must comply with all OSHA safety regulations, federal, state, and local applicable laws regarding health, safety, or environment, including Avanath’s standard operating procedures and policies.
• Exhibit strong organizational skills and excellent training ability.
• Proficiency in relevant software and data management tools.
• Frequent sitting and walking.
• Advanced working knowledge of the following software programs: Microsoft Office (Word, Excel, PowerPoint, Outlook) and Office365.
• Must be available to assist and coordinate on-call functions in response to emergency situations such as: fire, flood, severe wind damage, ice damming, security breach, and as directed by supervisor.
• Demonstrated knowledge and skills in operating and maintaining year-round programs and facilities.
• Aptitude for undertaking administrative tasks such as reporting, budgeting, and working with spreadsheets, etc.
• Ability to develop and implement long-range and short-term property development and maintenance educational programming.

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance