Undertake the service, repair and maintenance of domestic heating systems, working to health & safety guidelines, safe working practices, operational procedures, gas safety regulations and specifications.
Document works using your PDA
Provide excellent customer service and maintain high levels of customer satisfaction and safety
Report accidents, near-miss events, and potential hazards
Participate in out-of-hours work, including overtime and call-outs
Handle any additional maintenance tasks within your remit
Requirements
gas legislation
acs quals
health safety
nvq level2
uk driving
customer service
A solid understanding of gas legislation and regulations
ACS qualifications: CCN1, HTR1, CKR1, CENWAT
Be flexible in working with a wide range of customers, adapting to their needs and schedules
Strong knowledge of Health & Safety practices and working to best standards
A full UK driving license
Additional qualifications (LPG, Unvented) are desirable
Recognised formal qualifications (NVQ Level 2 or equivalent) (desirable)
Excellent customer service skills with experience working with the public
Ability to manage your time and workload independently
Benefits
Training & Growth: Ongoing professional development to keep you at the top of your game
Uncapped earning potential + base salary, company van, fuel card, and excellent benefits
Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
£120M+ Revenue
Annual Revenue
The company generates over £120 million annually, positioning it as a significant player in the property services sector.
89,000 Jobs
Annual Job Volume
The company targets over 89,000 jobs annually, showcasing its large-scale operational capacity.
89% First-Fix Rate
Service Efficiency
Achieves an impressive 89% first-time-fix rate, reflecting high operational efficiency.
90% Direct Operatives
Workforce Composition
Employs a workforce where 90% are directly employed operatives, ensuring quality and control.
Evolved into a national property services specialist with regional hubs across England and Wales.
Handles 1,500 tenant calls daily and delivers over 114,000 repairs yearly.
Acquired by Wates in October 2024 to enhance heating, compliance, and renewable energy capabilities.
Operates with a national reach through its headquarters in Knowsley and bases in Manchester, Leeds, Portsmouth, Havant, and Cardiff.
Embeds welfare spotting into repair visits, training staff to identify issues like neglect or hoarding.
Leverages data-driven systems integrated with housing-management platforms for real-time performance and compliance tracking.
Culture + Values
We are a service-driven company, focusing on customer satisfaction.
We value integrity and always act with honesty and transparency.
We promote a culture of collaboration and teamwork.
We are passionate about providing high-quality services.
We are dedicated to continuous improvement and innovation.
Environment + Sustainability
2030
Net Zero Emissions by 2030
Target to achieve zero emissions by the year 2030, demonstrating a strong commitment to combating climate change.
Reducing carbon footprint through energy-efficient solutions.
Incorporating sustainability into every aspect of operations and services.
Investing in eco-friendly technologies and practices to reduce waste and energy consumption.