Credit and Collections Analyst

Description

• Support deduction resolution efforts of deduction analyst(s) assigned to portfolio.
• Thorough review of customer contracts to proactively ensure invoicing requirements are met.
• Abide by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.
• Communicate with internal and external customers to ensure prompt payment of receivables.
• Provide credit risk analysis and recommend credit limits where needed in accordance with established limits of authority matrix. May include analysis of customer financial statements.
• Develop and implement process improvements to reduce or eliminate internal and external errors. Will need to communicate effectively with all internal and external stakeholders.
• Research and reconcile customer payments.
• Analyze and develop collections strategy and methodology specific to customer portfolio to optimize timely payment of receivables.
• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
• May be responsible for training new credit and collections team members and others as needed.
• Provide financial order management support to ensure invoicing requirements are met, effect timely payment, and minimize risk of customer disputes. Raise credit exposure risks where needed.
• Document root causes of issues that impact receivable aging. Report findings to management and suggest possible courses of action to remedy.
• Negotiate customer discrepancies or disputes to resolution and document root cause.
• Assist where needed to ensure orders are reviewed and approved in a timely fashion. Obtain approval for release in accordance with established limit of authority matrix.
• Develop strategic relationships with internal/external customers and suppliers. Provide customer service support.
• Maintain accurate credit and collection files. Maintain electronic collection notes for each customer account.

Requirements

• Ability to deal with ambiguity and make decisions under minimum supervision
• Ability to multitask
• Must be able to work in the United States without corporate sponsorship now and within the future.
• Minimum three (3) years Credit, Collection, AR Receivables, Customer Finance, or Customer Service-related experience.
• Strong business writing and professional communication skills
• Keen attention to detail
• Ability to apply basic accounting principles in the interpretation of customer financial statements
• Up to 10% travel required
• Strategic thinking demonstrating effective evaluation and problem-solving skills
• Ability to develop relationships with internal and external customers
• Strong ethics, values and the ability to influence and impact others' decision making
• Bachelor’s Degree from an accredited institution
• Demonstrates effective customer service skills
• Strong time management and organizational skills.
• Strong customer focus and interpersonal skills
• Negotiating skills

Benefits

• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Moon Township, PA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Training + Development

Interview process

Visa Sponsorship

Security clearance