A leading real estate developer, owner, and operator focusing on commercial properties.
Provide customer service and support to shoppers, retailers, and partners at the mall.
5 days ago ago
Junior (1-3 years)
Full Time
Ottawa, Ontario, Canada
Onsite
Company Size
2,000 Employees
Service Specialisms
Property Development
Project Management
Consulting
Engineering
Design
Architecture
Construction Services
Sector Specialisms
Commercial Real Estate
Retail
Mixed-Use Properties
Building Performance Management
Base Building Engineering
Building Automation Systems (BAS)
Boiler Systems Management
Customer Marketing
Role
Description
call handling
radio dispatch
database maintenance
report generation
gift card sales
customer liaison
Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.
Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.
Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs.
Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.
Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
Dispatch Security and Maintenance personnel from portable radio system.
Maintain the Guest Services database; ensure customer information is kept current.
Assist the Marketing Department with the execution of marketing programs as required.
Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
Requirements
hospitality
communication
organization
multitasking
customer service
teamwork
Ability to stand for extended periods of time and walk the Centre while interacting with guests.
Excellent communicator, both written and verbal.
Previous experience in the hospitality field preferred.
Strong organizational skills, ability to multi-task and attention to detail.
Ability to assess, take initiative and fulfill customer and tenant expectations.
Able to work well under pressure with minimal direction and meet deadlines.
Professional and polished.
Responsible, punctual and excellent ability to interact with the public.
An outstanding teammate with strong interpersonal skills.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1976 Founded
Year of Establishment
The company was established in 1976, marking the beginning of its legacy in Canada's real estate development and management industry.
The company specializes in developing, managing, and owning high-quality office, retail, and mixed-use properties.
Cadillac Fairview’s portfolio includes iconic assets across Canada and select international markets.
The company’s projects often combine modern design with sustainability and innovative technologies.
Notable landmarks include the Toronto-Dominion Centre and CF Pacific Centre in Vancouver.
The company is committed to transforming urban landscapes and creating vibrant community spaces.
Culture + Values
Customer centricity: We put our customers at the heart of everything we do.
Collaboration: We work together to create shared success and build strong partnerships.
Innovation: We embrace new ideas and challenge the status quo to drive positive change.
Accountability: We take responsibility for our actions and deliver on our commitments.
Integrity: We act with honesty, transparency, and respect in all our dealings.
Excellence: We strive for continuous improvement in everything we do.
Environment + Sustainability
30% reduction
Greenhouse Gas Emissions
The company has achieved a significant decrease in greenhouse gas emissions compared to 2014 levels, demonstrating strong progress toward sustainability goals.
20% decrease
Energy Consumption
Implementation of energy-efficient solutions has led to reduced operational energy consumption, contributing to overall environmental efficiency.
Net Zero Emissions Target by 2050
Invested in renewable energy sources across key properties
Prioritize sustainable design in new developments and major renovations
Awarded LEED and BOMA BEST certifications for environmental performance in multiple properties
Inclusion & Diversity
50% Women
Gender Parity in Leadership
50% of leadership roles are held by women, reflecting a commitment to gender parity.
Commitment to diverse representation at all organizational levels
Active partnerships with organizations promoting inclusion and gender equality
Ongoing internal programs to foster inclusive leadership and employee engagement