Operations Center Technician

Description

• Complies with all local traffic laws, regulations, and safe practices while operating any company vehicle.
• Assists in the coordination of unscheduled and emergency work with group supervisors and other outside personnel. Receives real-time updates and assists in the resolution of issues that may arise. Assists in appropriate allocation of resources.
• Keeps general manager advised of any informalities internal or external along with any overall personnel and customer problems or other needs within the organization.
• Receives and responds to customer inquiries, complaints, or concerns regarding system operational conditions.
• Works according to safety standards and polices adopted by Warren County Water District, is responsible for his or her own safety, and reports all incidents to his or her supervisor.
• Receives and appropriately processes utility locate requests from KY811 Before You Dig system.
• Apply confidentiality to all areas of sensitive employee and customer information.
• In coordination with supervisors, uses Cityworks CMMS and other systems to ensure efficient dispatch and completion of service requests/work orders. Initiates service requests and work orders as needed.
• Monitors SCADA system. Dispatches appropriate personnel to investigate and respond when anomalies are identified.
• Prepares and submits all required reports.
• Acts as communication liaison with field personnel during emergencies.

Requirements

• Must be willing and able to quickly develop a working knowledge of the operation and maintenance of water/wastewater systems.
• Must be willing to obtain First Aid/CPR certification upon employment.
• Must possess excellent organizational skills.
• Must be able to effectively communicate with customers, contractors, and the public.
• Must have knowledge of various computer systems including but not limited to SCADA, Asset Management, CMMS, GIS, AVL, Microsoft 365, etc.
• Keeps familiar with Emergency Planning and Community Right-to-Know Act (EPCRA) reporting on hazardous and toxic chemicals, found or used in the work area.
• Must possess and maintain a valid driver’s license.
• Ability to work under stress and remain calm during rapidly changing circumstances.
• Excellent verbal and written communication skills.
• Must be able to triage issues and prioritize corrective actions.
• Must be able to work a forty-hour week plus any extra time the position may demand, especially during emergency conditions. Some outside work may be required including training and coordination.
• High school graduate or equivalent.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance