Adhesives Applications Group Manager Job

Description

• Organize and prioritize Technical Service team’s activities, maximizing lab resources to achieve project goals and customer requirements
• Build and leverage technical service team expertise to demonstrate value to the customer and competitor differentiation
• Ensure cross-functional collaboration between Technical Service and other functions
• Coordinate with Product Development and Marketing to assist with qualification and scale up of new products
• Serve as the lead in communication of current project status at accounts. Overall responsibility for the lab work performed for all customer projects.
• Market Intelligence on Technical trends observed at our accounts: Be the voice of customer (technical team) within Bostik organization. Also identify and articulate changing product requirements, trends and future product design considerations due to changing EH&S requirements
• Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
• Assist sales in making product and processing recommendations. Add value at customers by identifying opportunities to improve quality and increase productivity
• Track metrics for TS team including new product introductions, lab case workflow and management, personnel goals and objectives and progress towards completion.
• Support customers with product recommendations, customer seminars and training. Lead troubleshooting and complaint resolution initiatives. Lead field trials with current and new products
• Include the account manager in all formal customer communications
• Recruit, retain, and develop talent within the PSA technical service organization.
• Support new product development and commercialization
• Performance Management: Sets clear expectations and holds team accountable. Uses forward looking KPI’s to improve results. Build development plans for the team
• Collaborates with fellow technical and commercial employees to form a cohesive, global, customer –focused team
• Develop and build effective relationships at customers especially with technical counterparts.
• Develop application and end use expertise
• Planning and Preparation: Effectively plan for customer interactions including agenda setting, clear objectives, and pre-work
• Support Account Managers to maintain customer base and grow the business
• Practice safe work habits in accordance with OSHA, EPA guidelines and Bostik specific EHS expectations
• Provide product line or market presentations to customers as required
• Manage Technical Service Support for several, larger key accounts directly
• Lead the PSA Technical Service Team and be liaison with Sales, PLM, R&D, CS, and Marketing and Manufacturing
• Maintain Technical Service labs safety, environmental compliance, and pilot plant safe practices. Lead and implement safety initiatives for the labs
• Facilitate progress on Quality incidents and investigations between organizational groups
• Influence strategic R&D programs and feed customer requirements for new product development into R&D programs

Requirements

• 6 direct reports (5 Technical Sales Representatives and one Technician)
• Strong interaction with Leadership, Global Market Managers and National Sales Managers
• 3+ yearrs managing and developing a sales or technical team strongly preferred
• Exceptional interpersonal, communication, listening, organizational, and presentation skills
• Track record of proven success
• Technical Strategy and Execution: Ability to define roadmap for growing the business that supports the strategy. Create actionable goals and objective for team to support growth
• Experience in the acrylic and/or hot melt PSA market strongly preferred
• Coaching for Results: Skilled at providing guidance on building on strengths, addressing weaknesses, and developing their capabilities. Able to manage discussions with sensitivity and translating development needs into action. Cultivates talent in the organization
• Strong computer skills (Microsoft environment, Salesforce.com)
• Ability to work in a self-directed, hands-on environment
• Bachelor’s degree required, B.S. in technical field preferred, advanced degree a plus
• Adept at presenting to large groups that delivers a concise and clear message to the audience
• 5+ years of progressive experience in B2B customer facing roles
• Ability to travel up to 30 % of the time

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance