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Assistant Vice President - Customer Happiness
Aldar
Management of customer relationships and guidance for participants in the national housing loan program, including managing TAMM Service Centers and ensuring customer satisfaction.
17d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Office Full-Time
Company Size
500 Employees
Service Specialisms
Property Development
Project Management
Construction services
Sales Centre operations
Customer Care
Sector Specialisms
Residential
Commercial
Retail
Hospitality
Leisure
Education
Investment Properties
Mixed-use Communities
Role
What you would be doing
customer information
account management
data cleaning
customer interaction
digital tools
customer satisfaction
- Ensure customer information are captured accurately and recorded in Teyaseer database / CRM
- Manage customer relationships in a structured way through efficient account planning and management throughout the design, construction and hand-over lifecycle
- Periodically conduct data cleaning and continuous validation of customer information
- Manage the interaction between Account Managers and customers at key check points in the Procurement, Design, build, handover and final warranties / liabilities stages
- Provide guidance to customers with the selection of the right consultants, give advice during the design phase, with choosing the right contractor
- Organize customer surveys and customer insight metrics to gather inputs on customer preferences
- Ensure high level of customer satisfaction across all touchpoints from the beginning to the end of the villa completion and handover
- Ensure accurate collection of requirements and development of customer profiles
- Manage the day-to-day operation of TAMM Service Centers (Abu Dhabi, Al Ain or Al Dhafra)
- Organize efficient management of customer accounts whilst observing adherence to the policies and procedures:
- Embed the use of required digital tools and information systems within the Customer Happiness Division to efficiently retrieve and archive customer information
- Ensure demands / issues are addressed and attended to in a timely
- Ensure high-quality communication to the customer whenever needed to develop a good relationship
- Organize the guidance and support for UAE nationals participating in the national housing loan program
- Leverage on customer insight metrics, assess bottlenecks and identify potential areas for improvement to enhance effectiveness and efficiencies at each touchpoint
- Pinpoint customer satisfaction and behaviors for each journey point, uncover low satisfaction trigger, recommend process improvements
What you bring
arabic
crm
customer relations
interpersonal skills
strategic thinker
bachelor degree
- Must be able to read, write and speak Arabic
- Proven experience Excellent Good understanding of Customer Relations and Services
- Strong knowledge of CRM
- Strong communication and interpersonal skills
- Proven strategic thinker with track record of innovation
- Strong conflict resolution/management skills
- Bachelor degree in Business Administration, Marketing, Finance or any related field,
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- accurate collection of requirements and development of customer profiles, continuous validation of customer information
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Company
Overview
26,000 homes
delivered
The company has built over 26,000 homes across its various projects.
AED 20B
assets under management
The company manages AED 20 billion in assets through its Development and Investment divisions.
AED 40B
coastal city project
The company broke ground on a massive AED 40 billion coastal city project called Fahid Island.
AED 1.57B net profit
financial performance
The company achieved a net profit of AED 1.57 billion in mid-2024, an 88% increase from previous periods.
- Born in 2004 and listed in Abu Dhabi in 2005, it has shaped million-sqm districts like Yas, Saadiyat and Al Raha.
- Blended two powerful divisions—Development and Investment—to build homes, retail hubs, hotels, schools, marinas and more.
- Behind iconic projects: the circular 'Coin' HQ, Yas Island’s F1 circuit, Ferrari World, Yas Waterworld and Abu Dhabi Central Market.
- Typical projects span master-planned communities, grade-A offices, luxury hotels, schools and mixed-use waterfronts.
- Integrity and transparency in everything we do.
- Customer-centricity, focused on delivering the highest quality service.
- Innovation through creativity and sustainable solutions.
- Collaboration and teamwork, fostering a culture of mutual respect.
- Commitment to excellence, continuously improving ourselves and our work.
- Social responsibility, contributing positively to the communities we serve.
30% Reduction
Operational Carbon Emissions Target
Aims to reduce operational carbon emissions by 2025, demonstrating a strong commitment to cutting emissions.
- Targeting net-zero carbon emissions by 2050.
- Significant reduction in water usage across operations and developments.
- Investing in energy-efficient technologies and green buildings.
- Adoption of the 'green building' certification for most of its projects.
- Active promotion of renewable energy sources within the portfolio.
30% Female Leadership
Target Representation
Aims to achieve 30% female representation in leadership roles by 2025.
- Initiatives to promote gender equality within the workplace.
- Focus on creating an inclusive culture that values diversity.
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