Head of IT

As we scale, we are strengthening our in-house IT capability. This role will take responsibility for defining and delivering our IT roadmap — ensuring that our systems, data, and services keep pace with business growth and support a great colleague and client experience.

You’ll manage the day-to-day IT operations (largely delivered by partners), oversee vendors, work with internal stakeholders to prioritise projects, and guide continuous improvement across infrastructure, applications, and security.

Set & deliver the technology strategy

• Build and manage the IT budget (opex/capex), forecast, and track ROI on change initiatives.
• Coordinate MSPs and vendors to maintain uptime, connectivity, device lifecycle management, and user support.
• Travel: Occasional travel to UK sites and, in line with growth plans, periodic travel within Europe.
• Contribute to knowledge sharing and training to improve digital confidence across the business.
• Own the multi-year IT roadmap aligned to business goals (growth, M&A, European expansion), covering applications (ERP), data & analytics, infrastructure & cloud, end user experience, and service excellence.
• Negotiate IT supplier contracts, SLAs and commercial terms that balance value, performance and risk.
• Lead our security posture and drive ‘secure by design’ across identity, devices, data and SaaS applications.
• Translate business goals (growth, M&A, European expansion) into clear IT initiatives and delivery plans.
• Run risk management, change control, disaster recovery, incident response and supplier assurance.
• Lead change communications and occasional training for new tools and initiatives across the business.
• Line manage and grow the internal IT team - coach, mentor, set goals and foster a high trust, high standards culture.
• Support automation, integration, and reporting initiatives that improve efficiency and decision-making.
• Partner with Finance and Operations to enhance NetSuite and adjacent SaaS platforms.
• Continuously optimise cost-to-serve, licensing and operational efficiency.
• Direct line management of internal IT roles, including the IT & NetSuite Support Manager.
• Ensure IT services run smoothly and meet agreed SLAs, working closely with our IT & NetSuite Support Manager.
• Oversee connectivity, resilience, and the path to cloud first (where it adds value).
• Ensure a great colleague experience with IT (clear SLAs, self-service, knowledge, training).
• Track progress and communicate updates, risks, and investment needs to leadership.

This is a hands-on, delivery-focused role with direct visibility to the leadership team, ideal for someone who enjoys balancing strategy with execution.

• ITIL, PRINCE2/Agile, and relevant Microsoft/Security certifications.
• Strong hands on knowledge and experience across: Microsoft 365/Entra/Intune/Defender; enterprise networking; identity & access; endpoint security; device lifecycle; backup/DR.
• Exposure to industrial, engineering, or construction environments – strong project base.
• Security & governance, vendor/commercial management, budgeting and Board engagement.
• Experience supporting technology change through business growth or acquisitions.
• Experience with ERP/NetSuite or similar enterprise SaaS; data integration/reporting; process automation.
• Mature our Microsoft 365 stack and uplift device management, collaboration, and information protection.
• Track record leading IT in a multi-site, service/engineering or industrial setting at Head of IT / IT Manager / CTO level.
• Strong communicator, able to translate technical issues into business language.

We’re proud to be recognised among The Sunday Times Best Places to Work (2025), reflecting our focus on wellbeing, values and a high performance, people first culture.

• Competitive salary (c.£60k DOE) plus benefits.
• Hybrid working with meaningful flexibility, balanced with on-site collaboration.
• Hybrid: We offer flexibility in remote working; however, regular on-site presence at Bury is essential to succeed in this role (team leadership, Board engagement, site collaboration).
• An award-winning workplace with strong leadership and a supportive, values led culture.
• Industry leading benefits package.