Product Support - Renewals Administrator

Description

• Supporting account management queries by handling any exceptions to the renewals process, where clarification is required.
• Handling small contract changes and client letters of amendment.
• Engaging with various teams in the business area to support development and improvement of processes
• Assisting with queries from the central finance team relating to outstanding invoice payments.
• Ensuring Emergency Response records are up to date on our client database such as company information, client communication, sales opportunities, and invoices.
• Ad hoc requests (handing supplier questionnaires, client requests for documentation)
• Managing and maintaining subscription renewals process (currently for ER and Chemdata), inviting renewals in advance and uploading new contracts within 2 weeks of renewal date.

Requirements

• Willingness to learn and be adaptable to a fast paced and challenging environment.
• Reliable self-starter who can multi-task and manage tasks efficiently.
• Highly organised with excellent attention to detail.
• Ability to communicate effectively with clients and with a range of internal stakeholders.
• Expert user of Excel and other Microsoft Office products.
• Experience of working with finance systems and processes.
• Experience of using Customer Relationship Management (CRM) systems (MS Dynamics is currently used) and Enterprise Resource Planning (ERP) tools (Agresso is currently used)
• Comfortable working in a dynamic operational environment, sometimes requiring elements of quick decision-making.
• Experience of delivering a subscriptions based role.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance