Director of Self Perform Operations-Craft Training & Upskilling

Description

• Develop and manage vendor agreements (e.g., training facilities, equipment, testing services) and oversee vendor commitments to fulfill service‑level performance.
• Select, onboard, and coach trainers and site coordinators; develop and provide peer observations and feedback cycles.
• Partner with local Human Resources (HR) and Talent Acquisition (TA) teams to target high‑demand crafts and build opportunities from entry‑level to staff‑level roles.
• Standardize operating procedures, forms, and quality checks across program sites.
• Drive development of roadmap and calendar for multi‑site upskilling programs for craft employees and third-party workforce and manage Self-Perform Operations (SPO) Trainers (e.g., instructors, proctors) to serve as local ‘Program Managers’ to launch and scale cohorts aligned to project schedules and workforce demand.
• Manage and coach SPO Trainers to build and manage program project plans, milestones, budgets, risks, and communications for each project site.
• Drive inclusion of safety, quality, and ethics throughout instruction, coordinate with Safety teams to align on Job Hazard Analysis (JHAs) and site‑specific controls.
• Cultivate relationships with schools, community organizations, workforce boards, and veteran programs to expand candidate pools.
• Promote use of current NCCER curricula, materials, and performance verifications; conduct verification of equipment and lab set‑ups to meet required standards.
• Prepare for and lead compliance reviews and NCCER audits, manage and close findings with corrective actions to completion.
• Oversee accurate and timely NCCER Registry entries, training records, and completion and credential issuance.
• Maintain program standards to achieve and retain National Center for Construction Education and Research (NCCER) accreditation status and oversee company adoption of related policies, and procedures.
• Maintain and oversee NCCER credentials and plan credential renewals for trainers, proctors, performance evaluators, and administrators.
• Support multilingual delivery of training content and reasonable accommodations to support equitable access and comprehension of training programs and materials.
• Supervise SPO Trainers, participate in hiring process, onboard new employees, deliver timely performance feedback for direct reports, contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with development needs.
• Implement and audit secure testing protocols to ensure safeguarding of test materials and trainee Personal Identifiable Information (PII), per company and NCCER policy.
• Collaborate with applicable project stakeholders to promote opportunities and identify candidates and align training to real work.

Requirements

• Professional and executive-level communication and influence skills, able to engage with employees across field operations and organizational levels, Human Resources and Safety teams, and able provide direction and coaching to training instructors
• Minimum of 12 years managing large‑scale, multi‑site training or workforce development programs in construction or industrial environments
• Supervisory experience required, with ability coach and mentor others, delegate work, observe performance, and provide development feedback
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) desired
• Occupational Safety and Health Administration (OSHA) Certification required and knowledge of site safety (OSHA10/30 principles) and training in active construction environments
• Experience with Registered Apprenticeship Program (RAP), Workforce Integration and Opportunity Act (WIOA), grants, or community college partnerships Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Proficient computer skills, Microsoft Office suite of applications with advanced skills in Excel (e.g., pivot tables, VLOOKUP/XLOOKUP), PowerBI tools; familiar with building dashboards, developing and reporting on metrics
• Advanced project management skills with experience managing schedules and vendors, and mitigating risk
• Experience operating within National Center for Construction Education and Research (NCCER) programs and requirements; knowledgeable to maintain organizational accreditation
• Bachelor's Degree from accredited degree program in Human Resources (HR), Learning Management, Instructional Design, Content Development, or related field of study desired or equivalent combination of education, training, and experience
• Possess or enrolled to achieve at least one NCCER credential (e.g., Certified Craft Instructor, Proctor, Performance Evaluator, or Master Trainer) or willing to obtain within 90 days of hire

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance