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Key Client Program Manager- India GDC, Gurugram
Erm
Program Manager to drive execution discipline, improve transparency, and support commercial growth across ERM’s strategic client accounts in the Global Delivery Centre (GDC) in India.
20d ago
Expert & Leadership (13+ years)
Full Time
New Delhi, Delhi, India
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Environmental Consulting
Sustainability
Engineering
Risk Management
Health & Safety
Environmental Impact Assessment
Geotechnical Engineering
Water Management
Sector Specialisms
Chemical
Financial Services
Manufacturing
Mining & Metals
Oil & Gas
Pharmaceutical
Power
Renewables
Role
What you would be doing
client analytics
pmo lead
kpi implementation
process improvement
reporting dashboards
campaign organization
- Partner with data analysts and sales activation managers to deliver client- and industry-level analytics, including:
- Serve as the PMO lead for:
- Collaborate with commercial leaders to define and implement lead and lag KPIs that measure:
- Pod and Account Team activity (e.g. F2F meetings, opportunity creation)
- Responsible for making significant improvements of processes, systems or products to enhance performance of Commercial teams. Problems and issues faced are difficult and require broader understanding of multiple areas. Problems are typically solved through drawing from prior experience and analysis of issues.
- Support visibility and accountability through reporting dashboards and execution reviews
- Facilitate coordination across marketing, BD, delivery, and data teams to drive alignment and follow-through.
- Co-ordinate industry level Digital Marketing + Sales Campaigns and Sales only Campaigns, enabling seamless collaboration and teaming between Global Leader Clients & Industries, Global Head of Marketing, ISAMs and RSALs
- Build strong working relationships with senior leaders across industry verticals and KCP Client Tiers
- Translate these insights into strategic inputs for account teams and leadership
- Establish and maintain structured tracking systems for:
- Industry Strategy Execution, including 100-Day QBR follow-up plans
- The annual KCP review and refresh process (3-month cycle)
- Establishes operational plans (short term ~1year) with direct contribution towards the achievement of results of the Commercial CoE. Provides measurable input to new products, processes or standards in operational plans that will have some impact on the achievement of overall function results.
- Execution health and engagement quality of Account Directors (ADs), Pod Directors (PDs), and Service Line Leads (SLs)
What you bring
salesforce
power bi
powerpoint
ms365
degree
commercial
- Goal driven and resourceful; able to meet tight deadlines and produce high quality work.
- 5+ years’ experience in program/project management, sales operations, or account planning
- Comfortable with hands-on work, including documentation, follow-ups, and blockers resolution
- Effective at driving alignment and action even without formal authority
- Experience in professional services, consulting, or account-based programs is strongly preferred. Ideally with an orientation towards account management, client portfolio management
- Analytical and commercially minded - strong ability to interpret data, draw conclusions, and translate into clear actions
- Bachelor’s degree in Business, Strategy, Project Management, or a related field
- Structured approach to planning, documentation, and follow-up
- Familiar with using CRM and analytics tools for decision-making
- Influential communicator - able to build trust across diverse teams and senior stakeholders
- Excellent organizational skills, attention to detail, and ability to manage multiple projects.
- Commercial understanding of client lifecycle, sales process, and revenue drivers
- Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders.
- Techology: proficient in Salesforce, Power BI, PowerPoint, and Microsoft 365 (including Copilot)
- Execution-focused and organized – ability to manage multiple complex workstreams simultaneously
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- the company conducts background checks as part of their hiring process.
Company
Overview
Revenue $1.3B
Annual Revenue
Reports over US$1.3 billion annually.
40+ Countries
Global Presence
Operates across over 40 countries.
KKR Backing
Since 2021
Privately owned and backed by KKR since 2021.
Thousands Annually
Projects Undertaken
Undertakes thousands of projects each year.
- Flourished through merging UK and US consultancies, building a truly global footprint.
- Has carried out major environmental assessments for projects like High Speed 1, HS2, Keystone and Dakota Access pipelines.
- Works in sectors from mining, energy and chemicals to manufacturing, pharma, power, renewables, finance and TMT.
- Combines strategic advisory and technical delivery, using digital tools and proprietary methodologies.
- Notably led environmental impact assessments for cross-border hydroelectric, rail and oil infrastructure.
- Safety is our number one priority.
- We are passionate about what we do.
- We collaborate to achieve excellence.
- We take personal responsibility and act with integrity.
- We embrace change and seek innovative solutions.
- We care about our people and work with them to unlock their potential.
50% reduction
Carbon Footprint Reduction
Aiming to reduce operational carbon footprint by half by 2025.
70M tons CO2
CO2 Emissions Reduced
Helped clients reduce emissions by over 70 million tons of CO2 equivalent annually.
- Committed to achieving net zero by 2030.
- Works with clients to support the transition to renewable energy sources.
- Aims to incorporate sustainability into all aspects of business decision-making.
50% women
Senior Leadership Team
Half of the senior leadership team consists of women, reflecting strong gender diversity at executive levels.
40% by 2025
Global Workforce Goal
Aim to achieve 40% female representation in the global workforce by the year 2025, demonstrating a commitment to broader diversity initiatives.
Active tracking
Gender Balance Monitoring
The company consistently monitors and reports on gender balance across all levels of the organization to ensure ongoing progress and accountability.
- They have introduced initiatives to support the recruitment and retention of diverse talent.
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