Compliance Manager

Description

• SM&CR & Fitness & Propriety: Run annual certifications; maintain Statements of Responsibility & Conduct Rule training logs.
• First-line execution and enablement: Improve and where necessary execute onboarding & annual training for customer-facing teams, including financial-promotion and sales-script controls, so our principal and underwriters maintain trust in how we do business.
• Regulatory horizon & policy: Maintain the compliance plan; map evolving rules (Consumer Duty, ICOBS, PROD, SYSC, SM&CR) to business processes; brief on impacts and drive timely change programmes.
• Compliance Culture Carrier: Model the compliance behaviours we expect to see, coach the first-line and help colleagues grow their compliance commitment and knowledge.
• Monitoring & MI: Improve upon and execute a proportionate and compliant monitoring programme (including sales, renewals, claims and complaints) and track actions through to closure.
• Advisory & projects: Sit “in the room” on new home emergency insurance product design, pricing and marketing; identify conduct risks early and document Consumer-Duty outcome testing.
• Regulatory returns & reporting: Lead the collation and submission of compliance MI, attestations and other reports to our principal and insurers, ensuring accuracy, audit trail and on-time delivery.
• Task Stage: Meet with our General Counsel and a key stakeholder that you would interact with were you successful after submitting a short task (1 hr)
• Creative trainer: Brings compliance to life with engaging training sessions, including for AR obligations under our principal agreement.

Requirements

• Project & time management: Skilled at balancing priorities, meeting deadlines, and leading cross-functional teams in fast-paced environments.
• Problem-solver: Spots risks early and implements practical, business-friendly solutions.
• Practical and strategic: Proven ability to offer clear compliance advice, lead end-to-end monitoring reviews, and manage regulatory change.
• Strong communicator: First-class written and presentation skills, with the ability to tailor content to diverse stakeholders.
• ICA Diploma in Governance, Risk & Compliance (or equivalent) is a plus.
• Collaborative and adaptable: Works seamlessly with varied teams; thrives in scale-up settings and is keen to dive into new areas.
• Experienced compliance professional: 2–5 years’ second line compliance experience
• Insurance Experience: Experience in retail general insurance (broker, MGA or AR/principal environment), with hands-on conduct-risk and product-governance experience.
• Regulatory fluency: Confident navigating ICOBS, PRIN, SYSC, COCON, DISP, PROD and the Consumer Duty outcomes framework.

Benefits

• Free boiler & home emergency cover with Hometree plus 40% discount for friends & family
• Menopause support from Stella, including friends & family access
• Hybrid working - Spend 2 days per week with your team in our collaborative London office (it’s dog friendly too!)
• £300 Home office allowance
• Regular team socials including Summer and Winter parties.
• 25 days holiday plus bank holidays and your birthday
• Support for your mental health and wellbeing via Oliva
• Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
• Cycle to work scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance