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Customer Service and Dispatch
Precision Garage Door Service
Handle customer service calls and dispatch technicians for garage door services.
9d ago
Junior (1-3 years)
Full Time
Pompton, NJ
Onsite
Company Size
1,000 Employees
Service Specialisms
Garage door repair
Garage door installation
Garage door maintenance
Emergency garage door service
Residential garage door service
Commercial garage door service
Scheduled service visits
Same‑day service
Sector Specialisms
Residential
Commercial
Industrial
Role
What you would be doing
emergency dispatch
service scheduling
data entry
conflict resolution
technician monitoring
customer communication
- Handle emergency service calls promptly and effectively, dispatching technicians as needed.
- Receive incoming service requests from customers, technicians, or sales representatives.
- Input data into the dispatching software or system, ensuring data integrity.
- Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
- Efficiently schedule service appointments based on technician availability and geographic location.
- Scheduling door estimates
- Monitor and manage technician availability and workloads.
- Maintain clear and professional communication with customers regarding appointment times and any delays.
- Confirm appointments with customers and provide estimated arrival times.
What you bring
high school
organizational
scheduling
bilingual
dispatching
communication
- High school diploma or equivalent.
- Strong organizational and multitasking skills.
- Proficiency in using scheduling and dispatching software.
- Bilingual proficiency in English and Spanish is a plus
- Previous experience in dispatching or customer service is a plus.
- Excellent communication and detailed oriented skills.
- Ability to work well under pressure and adapt to changing priorities.
- Bonus opportunities
- Growth opportunity and career path
- We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
- Breakfast and snacks.
- Paid Training
- Company events
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a mission to provide reliable, high-quality garage door solutions.
- A trusted name in garage door services, offering both installation and repair.
- Expert in a wide range of garage door systems, including high-end, automated, and custom solutions.
- Caters to both residential homeowners and commercial property owners.
- Known for exceptional customer service, ensuring fast, professional, and affordable solutions.
- Focused on delivering quick turnarounds, often with same-day service for repairs and installations.
- Specializes in the installation of energy-efficient, secure, and aesthetically pleasing garage doors.
- Equipped with a fleet of technicians trained in the latest garage door technology and safety protocols.
- Innovative solutions, with offerings such as smart garage door openers and remote access features.
- Has grown significantly, expanding its services nationwide through a network of local franchises.
- We aim to exceed customer expectations with excellent service.
- We are committed to providing the best possible customer experience.
- Integrity is the foundation of everything we do.
- We respect each other, our customers, and the community.
- We continually seek to improve and learn.
2030
Net Zero Goal
Aiming to achieve net-zero carbon emissions across their operations.
- Implemented energy-efficient practices to minimize environmental impact.
- Uses eco-friendly materials when possible.
- Focuses on reducing waste and improving recycling processes.
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