Assistant Community Manager

Description

The assistant will handle resident relations from onboarding through move‑out, respond to concerns, manage the move‑in experience, and oversee leasing‑office logistics such as supplies and marketing support. Financial duties include resident billing, ledger accuracy, delinquency follow‑up, legal notices, collections, budget tracking, invoice processing, write‑offs and evictions. The role also partners with the Community Manager to onboard leasing staff, assist with tours, coordinate community promotions, and propose performance‑enhancing ideas. Compliance tasks involve staying up‑to‑date with housing laws, tracking lease violations, maintaining resident files, and supporting audit readiness and affordable‑housing compliance.

• Support resident relations from onboarding through move‑out and respond to concerns
• Lead a detailed, welcoming move‑in process
• Manage leasing office supplies, assist the leasing team, and support marketing efforts
• Oversee resident billing, ensure ledger accuracy, and follow up on delinquencies
• Process legal notices, collections, write‑offs, evictions, and related financial documentation
• Assist with budget tracking, reporting, and invoice processing
• Partner with the Community Manager to onboard and support leasing staff and assist with tours
• Coordinate community promotions and local business partnerships
• Contribute ideas to boost performance and improve systems
• Stay current on local, state, and federal housing laws and track lease violations
• Maintain accurate resident files and system records
• Support audit readiness and affordable‑housing compliance

Requirements

We are seeking a hands‑on, detail‑oriented Assistant Community Manager to support day‑to‑day operations at one of our garden‑style communities. The role serves as the primary point of contact for residents, ensures smooth office functioning, and works closely with the Community Manager to create a place people are proud to call home.

Candidates need at least two years of property‑management experience or a similar assistant community manager role, strong knowledge of landlord‑tenant laws, excellent customer‑service and communication skills, high attention to detail in billing and reporting, and proficiency with property‑management software such as Yardi or OneSite. Strong time‑management, a solutions‑first attitude, and a team mindset are essential; a high school diploma is required, with additional education a plus.

• 2+ years property‑management or Assistant Community Manager experience
• Strong knowledge of landlord/tenant laws and property regulations
• Excellent customer service and communication skills
• High attention to detail in billing and reporting
• Proficiency with property‑management software (Yardi, OneSite, or similar)
• Effective time‑management and ability to juggle competing priorities
• High school diploma or equivalent; additional education a plus

Benefits

$23‑$25 hourly with a delinquency bonus and leasing/renewal commissions. Employees enjoy competitive pay, growth opportunities, a team‑first high‑energy environment, paid time off, comprehensive medical, dental, vision, life insurance, 401(k), and ongoing learning and development.

• $23‑$25 hourly pay with delinquency bonus and leasing/renewal commissions

Training + Development

Interview process

Visa Sponsorship

Security clearance