Front of House Team Leader

Description

You will be representing Macro, delivering business first-class service to support complex, multi-disciplined site and the requirements of the client.

You will be responsible for the end-to-end care of all staff and visitor on site. You will also be responsible and accountable for all activities within your remit and should handle or escalate any concerns that may impact the client’s reputation.

An exciting opportunity to be a part of our facilities management business, managing a panel of services for a new flagship high-rise building in Dubai built to high standards.

• Assist with clients reports as required.
• Assist the Supervisor and building management with Front of House operations and associated functions.
• Monitor all areas and ensure that previous issues have been satisfactorily resolved or closed off.
• Help manage the shift schedule.
• Answer all calls professionally and promptly, ensuring all inquiries are handled in accordance with service standards and response times.
• Deliver superior customer service and develop key tenant stakeholder engagement through effective and timely communications with tenants, stakeholders and the client.
• Provide reception cover, including greeting all guests and VIP visitors.
• Perform routine inventory duties, including monitoring and maintaining current inventory levels.
• Ensure that the reception area is maintained to a high standard.
• Handle corporate events by assisting with venue setup and meeting requirements.

Requirements

• Capability to establish good relationships with clients, customers, and service providers.
• Front Office experience (reception).
• Native or fluent proficiency in Arabic, Russian, or Mandarin.
• Good people management skills.
• Excellent communication skills, both written and oral.
• Demonstrate attention to detail and ownership of processes related to areas of responsibility.
• Experience working in a five-star hotel in the UAE.
• Ability to deliver and manage associates’ satisfaction and engagement.

Benefits

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

Training + Development

Interview process

Visa Sponsorship

Security clearance