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Operations Supervisor
Wind River Environmental
Oversee operations of a team of technicians, ensuring safety culture, operational efficiencies, and customer interaction training.
24d ago
$80,000 - $95,000
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Stanley, NC
Field
Company Size
1,100 Employees
Service Specialisms
Environmental Services
Septic Services
Wastewater Management
Plumbing
Grease Trap Cleaning
Stormwater Management
Drain Cleaning
Liquid Waste Removal
Sector Specialisms
Residential
Commercial
Municipal
Industrial
Restaurant & Hospitality
Role
What you would be doing
toolbox talks
client communication
performance monitoring
safety compliance
operational efficiency
employee development
- Conducts tool box talks or a mechanism for engaging each technician everyday
- Communicating – Effectively providing information to clients, supervisors, peers, and subordinates.
- Monitors morale
- Monitoring – Monitoring/Assessing performance of technicians to make improvements or take corrective action.
- Develops and improves operational efficiencies with dispatch, fleet, and customer service.
- Reviews all work orders daily
- Conducts performance appraisals, counsels, and disciplines as needed to ensure optimum performance of each employee.
- Actively works to gain the respect of subordinates through daily interaction with subordinates; promoting team work, harmony and productivity.
- Checks in with each tech every day
- Solves technicians problems in a timely manner
- Ensures a safe and healthy work environment is maintained at all times and all personnel are trained in operational safety policies, procedures and requirements. Enforces company safety policies and ensures safety equipment is provided as needed to employees so they may safely perform the duties of their jobs without injury to themselves or others.
- Leverages employee talents by increasing strengths to promote optimal operational efficiencies.
- Conducts check rides
- Reviews daily routing schedules in advance of the day of service
- Ensures technicians are properly trained in all aspects of their job
- Delivers customer interaction training
What you bring
critical thinking
safety culture
microsoft office
education
leadership
communication
- Strong customer (operations) focus
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Understanding and experience in driving a safety culture
- Observes technician driving habits
- Five plus years related experience and/or training; or equivalent combination of education and experience in industry.
- Fully proficient in Microsoft Office Suite Software – Excel, PowerPoint, etc.
- High School Diploma (Bachelors Degree preferred)
- Strong leadership and communication skills
- Excellent interpersonal skills
- 5 plus years with direct responsibility managing a team of skilled and unskilled workforce
- Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reasoning Ability – Ability to collect data, define problems, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
- Medical and dental insurance
- The base pay range for this role is estimated to be $80k - $95k per year at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
- Matching 401K
- Competitive starting rates
- 8 paid holidays and generous paid time off plan
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- safety policies knowledge and enforcement
- performance appraisals and disciplinary actions
Company
Overview
1,100 Experts
Skilled Team Members
Employs over 1,100 highly trained professionals dedicated to delivering exceptional service to customers.
1,000 Vehicles
Service Fleet
Maintains a fleet of over 1,000 vehicles to ensure fast and reliable service delivery across the United States.
100 Teams
Local Presence
Operates with 100 dedicated local teams to provide personalized and community-focused service solutions.
75 Years
Legacy of Service
Committed to customers with a proven track record of over 75 years in the industry.
- To be the premier grease, septic, and drain service provider in America.
- Perform work to the highest safety standards with the utmost integrity to provide the best service to customers, protecting the environment.
2016
Paperless Transition
Transitioned to a completely paperless process, with technicians using tablets and customers utilizing an online portal.
16 facilities
Water Treatment Capacity
Owns and operates water treatment facilities that process over 200 million gallons of wastewater annually.
- Recycle as much grease, sludge and liquid waste as possible—organic waste is turned into nutrient-rich compost and Class B biosolid for soil improvement.
- Convert waste into energy through methane digester operations.
- Enterprise-wide policies to minimize energy consumption and reduce carbon emissions.
- Responsible wastewater management and recycling practices central to operations.
- Public materials do not provide specific DEI strategy, goals or gender-related statistics.
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