Field Service Engineer - Concrete Division

Description

• Liaising with Spare Parts Administrator to assist with the correct ordering of parts for installations, aftersales and warranty related issues.
• Supporting by hands on element of project management during plant installations whilst managing contractors to ensure they are performing in accordance with Liebherr standards.
• Diagnosing specific fault issues and action appropriately on truck mixers and concrete pumps.
• Carrying out installation, servicing, inspection and repair of concrete technology and equipment at customer premises or on site or if required at the appropriate depot.
• Preparing and submit detailed reports and feedback for every investigation undertaken, including customer reports if required
• Assisting in obtaining suitable solutions from LMT on technical issues and warranty claims.
• Visiting customer sites to investigate technical problems.
• Assisting with customer related technical issues and liaise with all parties concerned to resolve the issue in a timely manner.
• Communicating with customers, factories and LGB accordingly to provide a technical and cost-effective solution to aftersales issues.
• Maintaining a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Assisting the product specialist for batching plants with customer queries and technical support.
• Working effectively with the department administration team to regularly update all installation and service-related processes.

Requirements

• Recognised time served apprenticeship in either mechanical or electrical engineering with the willingness and aptitude to obtain 18th Edition Electrical Installation qualifications or be working towards.
• Accurately and efficiently completing all timesheets, JSSA and associated documentation
• Good communicator at all levels
• Able to demonstrate previous experience in a similar role and / or industry

Benefits

• Flexible approach to work
• Secure and progressive work environment.
• Training and personal development
• The opportunity to work with an industry-leading manufacturer.
• Competitive salary and benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance