Description

The Collections Officer will monitor accounts receivable, communicate promptly about overdue payments, and initiate collection processes in accordance with policy and legal requirements. They will negotiate payment arrangements, coordinate with internal teams such as Property Management, Finance, and Legal, and prepare regular performance reports. Additionally, they will maintain confidential documentation, advise on credit control, and support escalation of high‑risk accounts.

• Monitor and manage accounts receivable, maintaining accurate payment records.
• Communicate promptly with tenants, clients, and stakeholders about overdue accounts via phone, email, and written correspondence.
• Initiate and follow up on collection processes in line with company policy and legal requirements.
• Negotiate payment arrangements, resolve disputes, and propose solutions for outstanding receivables.
• Coordinate with Property Management, Finance, and Legal teams to resolve account issues.
• Prepare regular reports on collection activities, outstanding debts, and performance metrics for management.
• Maintain confidential, up‑to‑date documentation of collections activities and client communications.
• Advise on credit control and help improve debt collection processes.
• Escalate high‑risk accounts and support legal proceedings while ensuring regulatory compliance.
• Promote a culture of accountability, integrity, and client‑focused service.
• Involvement in developing or implementing credit policies and procedures.

Requirements

We are seeking a proactive and diligent individual to join our real estate organisation as a Collections Officer. This key role manages the company’s receivables, ensures timely collection of outstanding accounts, and maintains positive relationships with tenants and clients. Candidates should be detail‑oriented, possess strong negotiation skills, and be committed to delivering excellent customer service.

Ideal candidates hold a bachelor’s degree in Business Administration, Finance, Accounting or a related field and have at least three years’ experience in collections, credit control, or accounts management, preferably within the property sector. They must possess strong knowledge of UK collections legislation, excellent communication skills, and proficiency with Microsoft Office and relevant financial or property management software. Analytical ability, attention to detail, and fluency in English are also required.

Effective debt collection requires exceptional organisational abilities, strong negotiation and conflict‑resolution skills, and a customer‑focused approach that balances assertiveness with empathy. The role demands both independent work and collaborative teamwork across departments, with a high level of discretion and ethical handling of sensitive financial information. A proactive mindset toward process improvement and delivering high‑quality results is essential.

• Hold a bachelor’s degree in Business Administration, Finance, Accounting, or related field (preferred).
• Possess at least three years’ experience in collections, credit control, or accounts management, preferably in real estate.
• Demonstrate strong knowledge of UK collections legislation and regulatory requirements.
• Exhibit excellent verbal and written communication skills, handling sensitive situations tactfully.
• Proficient in Microsoft Office Suite, especially Excel, and experienced with financial or property management software.
• Strong analytical and problem‑solving abilities with meticulous attention to detail.
• Fluency in English; additional language proficiency advantageous.
• Exceptional organisational ability to manage competing priorities and a diverse portfolio of accounts.
• Excellent negotiation and conflict‑resolution skills, balancing assertiveness with empathy.
• Customer‑focused mindset to preserve long‑term relationships while meeting collection targets.
• Ability to work independently and collaboratively across departments.
• Demonstrates discretion, confidentiality, and ethical handling of sensitive financial information.
• Proactive approach to process improvement and delivery of high‑quality results.
• Experience with collections in residential and commercial real estate portfolios.
• Familiarity with court processes for debt recovery.
• Proven ability to foster positive client relationships and resolve complex account queries.
• Adaptable, resilient, and motivated to achieve targets in a dynamic environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance