Aftermarket Parts Specialist

Description

• Build strong customer loyalty by offering knowledgeable product support and resolving parts inquiries efficiently.
• Pack and ship orders directly from the warehouse, ensuring timely and accurate deliveries.
• Serve customers via counter service and phone, identifying the correct parts, equipment, and solutions to fulfill their requirements.
• Receive and inspect shipments in our ERP system, maintain accurate stock levels, and keep a clean, organized warehouse.
• Maintain productive and collaborative relationships with other Watts employees.
• Assist with parts ordering and work order processing, collaborating closely with service technicians to facilitate repairs and maintenance needs.

Requirements

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• High school diploma or equivalent required.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• 2+ years of experience in the HVAC or wholesale parts industry strongly desired.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.
• Comfortable climbing ladders and operating a forklift.
• Valid driver’s license.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods of time.
• Punctuality and dependability.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Ability to lift objects over 25 lbs.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to operate standard office equipment such as computers, printers, phones and copiers.
• Ability to remain seated at a desk or workstation for extended periods.
• Proficiency in computer software; familiarity with Excel, Epicor, and Adobe a plus.
• College degree or technical certificate in HVAC or a related industry preferred.

Benefits

• Additional perks such as fitness reimbursements and employee discount programs
• Family building benefits, including paid maternity/paternity leave
• Competitive compensation based on your skills, qualifications and experience
• Continued professional development opportunities and educational reimbursement
• 10 paid holidays and Paid Time Off
• Comprehensive medical and dental coverage, retirement benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance