Security Service Engineer

Description

• Providing Technical Advice: offer guidance to our customers on security best practices and help them understand what we offer
• Responding to Service Calls: Engineers respond to customer requests for service, troubleshooting issues and resolving problems promptly to maintain customer satisfaction and safety
• Conducting Routine Inspections: inspect security systems a range of customers from commercial, domestic, and integrated systems
• Participate in a structured call-out rota to provide after-hours support, ensuring timely responses to urgent issues on a rotational schedule
• Performing Maintenance and Repairs: Planning your own day, you’ll be field based, visiting customer premises across the region

Requirements

• Communication and Interpersonal Skills: Effective communication to relay information to various stakeholders, customers, and strong interpersonal skills for teamwork and customer service
• Analytical and Problem-Solving Skills: Ability to assess potential risks and propose practical solutions
• Technical / Industry Knowledge: This role is working on security systems. You will be competent of working on a wide range of systems such as Intruder Alarms, Access Control, and CCTV
• Driving Licence: Full current UK driving licence
• Adaptability to handle dynamic situations and changing regulations

Benefits

• Life Assurance (4 x Basic Salary)
• Travel Time Scheme
• Uniform, all PPE, tools and ongoing training provided
• 25 days holiday, plus bank holidays
• Online GP for you and your family
• Parking Apps – making your life a little easier
• Company Pension Scheme (5% employer contribution)
• Company Van – (hybrids – depends on availability) – option for private use
• Health & Wellbeing Resources
• Development opportunities – Benefit from industry-led training modules, in-house face-to-face courses focused on product knowledge / standards awareness, and manufacturer-led product training sessions. Additionally, take advantage of optional individual development plans designed to support your career advancement and personal growth
• A Central Benefits Platform offering a wide variety discounts
• Working on a localised patch – no more travelling long distances
• Employee Referral Scheme (£1000)
• Stable, long-term work with a leading national business

Training + Development

Interview process

Visa Sponsorship

Security clearance