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Customer Support Representative
Nearu
Schedule HVAC, electrical, and plumbing service appointments via inbound/outbound calls.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Contractor
Charlotte, NC
Field
Company Size
1,000 Employees
Service Specialisms
HVAC
Plumbing
Electrical
Generator services
Home services
Residential construction
Light commercial construction
Sector Specialisms
HVAC
Plumbing
Electrical
Residential
Light Commercial
Role
What you would be doing
crm scheduling
outbound calls
inbound calls
appointment scheduling
team collaboration
script adherence
- Navigate internal systems (e.g., ServiceTitan or other CRM) to schedule service and update records accurately.
- At times participate in outbound call campaigns
- Listen actively to customers to understand their needs and offer appropriate solutions.
- Answer a high volume of inbound calls / outbound calls in a friendly, professional, and timely manner.
- Collaborate with internal teams to ensure customers receive timely service and support.
- Make and return outbound phone calls following up on requests for sales or service.
- Participate in team meetings, coaching sessions, and training opportunities.
- Schedule appointments for residential HVAC, Electrical, and Plumbing repair services or full system replacement.
- Follow approved scripts, procedures, and service standards.
What you bring
high school
servicetitan
hvac
electrical
plumbing
2+ years
- High school diploma or equivalent required.
- Talking/Listening and Typing
- Experience in HVAC, Electrical, or Plumbing services is a plus.
- Proficient in basic computer systems and customer relationship software (ServiceTitan knowledge is a plus).
- Positive and professional demeanor
- Must be able to sit for extended periods during scheduled shifts.
- 2+ years previous experience in a customer service, call center, or dispatcher role is strongly preferred.
- Empathy and patience
- Must be available to work varied shifts, including weekends, evenings, and holidays as needed.
- Maintain a positive and empathetic attitude at all times—even during high-stress or high-volume periods.
- Time management and multitasking
- Reliable, punctual, and able to work flexible shifts, including evenings and weekends.
- Ability to handle high call volumes with calm, professionalism, and efficiency.
- Attention to detail
- Conflict resolution and problem-solving
- Active listening
- Strong written and verbal communication skills.
- We offer comprehensive compensation packages.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2018Founded
Year Established
The company was established in Charlotte in 2018 with a mission to elevate local HVAC, plumbing, and electrical businesses.
22Acquisitions
Rapid Expansion
By late 2022, the company had completed 22 acquisitions, showcasing its bold growth trajectory.
24Brands
National Reach
NearU now unites over 24 legacy brands across multiple U.S. states, blending local roots with strong operational support.
- Began with a mission to elevate local HVAC, plumbing, and electrical businesses.
- Backed by investors like SkyKnight and Freeman Spogli, it has grown through strategic capital and acquisitions.
- Typical projects include HVAC installation, plumbing repairs, and electrical upgrades for homes and small businesses.
- Integrates training, tech, and process-driven systems into each acquired business.
- Leadership transitioned its founder to chairman and brought in a seasoned CEO from the water‑services sector.
- _RETAINS LOCAL(ids): NearU retains local company names and teams, weaving them into a family that benefits from shared expertise.
Over 100 years
Collective Team Experience
The team brings over a century of combined expertise, shaping the future of the home services industry.
Thousands of career paths
Impactful Career Opportunities
Focused on creating meaningful growth opportunities for skilled trade professionals across the United States.
- Data driven and methodical, with consistent execution.
- Committed to reshaping the next 100 years of the Home Services industry.
- Unmatched pay and benefits, a better work-life balance, and a growth-oriented work culture.
- Performance and accountability while keeping organizational culture as our North Star.
- Warm welcome to your entire team to the NearU family.
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