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Radio Engineering Industries

Customer Service Representative

Company logo
Radio Engineering Industries
Radio Engineering Industries specializes in providing advanced radio communication solutions.
Assist customers with inquiries, orders, returns, and warehouse tasks in a production setting.
5d ago
Junior (1-3 years)
Full Time
Omaha, NE
Onsite
Company Size
500 Employees
Service Specialisms
Engineering
Manufacturing
Surveillance
Fleet Management
Infotainment
Audio/Visual
Technical Support
Consulting
Sector Specialisms
Transportation
School Bus
Transit Bus
Commercial Vehicle Fleets
Fleet Management
Surveillance
Safety
Entertainment
Role
What you would be doing
record updating
case management
inventory management
shipping
knowledge base
customer support
  • Maintaining documentation by updating customer records which include account/contact information, warranty, and asset records.
  • Organize and prioritize workload to meet department and customer demands promptly, accurately, and efficiently.
  • Provide ongoing follow-up to customers to ensure issues are resolved.
  • Accepts returned products needing repair while exchanging and shipping updated products to customer.
  • Helps maintain the department’s knowledge base.
  • Respond promptly to customer inquiries via phone and email.
  • Identify and evaluate customer’s needs, creating cases, issuing return authorizations, and routing customers to appropriate departments as needed.
  • Obtain payments and record sales orders for non-warranty repairs.
  • Communicate with customers and internal departments regarding product returns, shipping replacement or repaired product, and repairs.
  • Light warehouse duties including labeling, packaging, and maintaining the parts inventory system.
What you bring
high school
microsoft office
customer service
problem solving
detail oriented
inventory

We are seeking a highly organized and detail orientated Customer Service Representative to join a non-traditional customer service environment. This is not a traditional call center; we are seeking someone willing to be hands on within the production environment while assisting customers as needed. The ideal candidate will deliver superb service and solutions to our customers quickly and efficiently. This position is a unique and well-rounded role.

  • Strong verbal and written communication skills.
  • High school diploma or GED required.
  • Works independently and in a collaborative team environment.
  • Ability to think critically and resolve issues effectively and efficiently.
  • Strong analytical and problem-solving skills.
  • 2 years of experience using customer service software and Microsoft Office Suite.
  • Attention to detail and accuracy.
  • Ability to multi-task in a fast-paced environment.
  • Inventory experience, highly preferred.
  • 2 years of experience in a Customer Service role or similar role.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
  • Founded with a vision to revolutionize communication systems, the company has become a leading player in the radio communication sector.
  • Designs, manufactures, and services complex communication systems for various industries, ensuring reliable and efficient connections.
  • Has expertise across several critical sectors, with a particular focus on telecommunications and utilities.
  • Provides communication solutions for government bodies, private enterprises, and major institutions, handling both small and large-scale operations.
  • Has continually evolved to meet the growing demands of modern communication technologies, from traditional radio to cutting-edge digital systems.
  • Ensures safety and efficiency by installing infrastructure for communication networks across various industries.
  • Has a global footprint and successfully completed numerous high-profile projects, earning a reputation for quality and reliability.
Culture + Values
  • We look for self-starters and problem solvers who enjoy applying their skills in the areas of client relations, research and development, brand management, and operations.
  • Provides live, 24/7/365 in-house Support.
Environment + Sustainability
  • No publicly stated net‑zero target date or formal sustainability strategy found.
  • No quantifiable emissions or renewable energy goals disclosed.
  • No environmental certifications or carbon‑reduction data available.
Inclusion & Diversity
  • No DEI strategy, policies, targets or gender-diversity metrics publicly disclosed.
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