Voids Scheduler - Housing

Overview

Schedule technicians, manage voids, liaise with residents and meet KPIs.

Key Responsibilities

• compliance
• kpi tracking
• task scheduling
• software assignment
• resident communication
• order management

Tasks

The role of the Voids Scheduler at Sage Homes is to ensure that the day-day scheduling of technicians is effective to meet the needs of our customers. You will also be responsible for Voids administration and work closely with the Direct Repairs Manager to provide an efficient service and exceed KPIs set out against organisational targets. -Ensure compliance with policies while delivering repairs and maintenance. -Track KPIs, input data, and ensure targets are achieved. -Work with other teams, follow processes, and maintain contractor partnerships. -Provide support by raising orders, maintaining logs, and keeping systems updated. -Use software to assign tasks to field technicians based on skill and location, ensuring timely communication with residents. -Keep residents informed, prioritise tasks, and meet service targets.

Requirements

• communication
• property maintenance
• administration
• teamwork
• planning
• customer service

What You Bring

This role is based within our Northampton Office on a full-time basis and on successful completion of probation you can work 2 days remotely if required. -Excellent verbal and written communication skills. -Property maintenance knowledge. -Organised and efficient administration skills. -Ability to work on own initiative and as a team member. -Planning and scheduling experience within Social Housing. -Experience of providing an excellent customer focused service.

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Benefits

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. -25 days holiday, and an additional day for every year's service (up to five years) -Annual discretionary bonus scheme -Workplace Pension - matching personal contributions up to 5% -A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions -Study support package, helping you achieve your personal and professional development ambitions

About Sage Homes

-Partners with major housebuilders and councils to acquire new homes under section 106. -Delivers high-quality Shared Ownership and Affordable Rent properties. -Targets 30,000 homes by 2030. -Revenue of £227 million in 2022. -Typical projects include council-allocated rentals and Shared Ownership developments. -Has become England’s largest newly built affordable housing provider in just a few years.

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