Service Advisor

Description

• Manage incoming service request calls and gather information to enable service teams to carry out works
• Prepare customer quotes for service works in consultation with Service managers
• Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
• Be the first point of contact for all Service calls
• Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
• Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
• Process completed purchase orders and invoice completed job cards into systems when required
• Ensure work orders are completed, updated and correlated with technician times

Requirements

• Experience in an administrative support role
• Polite and professional phone manner
• Knowledge and experience in dealing with end users
• Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
• Highly organised and demonstrates a flexible and proactive approach to the work environment
• Experience in use of ServiceMax and SAP
• Strong computer literacy, in particular, experience in Microsoft applications
• Strong customer service skills and a customer first focus

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance