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Customer Service Representative
Closet Factory
Handle customer inquiries, schedule appointments, and resolve client issues.
9d ago
Entry-level, Junior (1-3 years)
Full Time
Fenton, MO
Office Full-Time
Company Size
969 Employees
Service Specialisms
Design
Consulting
Engineering
Project Management
Turnkey
Sector Specialisms
Residential
Commercial
Role
What you would be doing
database management
call handling
issue resolution
scheduling
client management
field coordination
- Maintaining customer database and input of information into computer
- Answering heavy phones
- Responsible for problem resolution for clients
- Scheduling appointments
- Working with clients and handling every phase of their jobs
- Working with employees in the field
What you bring
prioritization
word
excel
communication
organization
follow through
- Ability to prioritize work assignments, critical tasks and routine work
- Computer experience including Word and Excel
- Written and oral communication skills are essential
- Good organization skills and be able to multi-task
- Strong and precise follow through
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
40+ Years
Company Longevity
The company has consistently expanded over four decades, establishing a strong reputation for transforming spaces.
1M+ Projects
Completed Installations
The company has completed over one million projects, blending nationwide reach with local craftsmanship.
- Emerging as an early pioneer in floor-based closet systems, transforming how homeowners organize spaces.
- Operating from over 50 U.S. locations, blending nationwide reach with local craftsmanship.
- Each project is built in-house using durable materials like laminated melamine, wood veneer, and MDF, with precision CNC cutting for a perfect fit.
- Work extends beyond closets to home offices, pantries, garages, media centers, and wall beds, showcasing versatility.
- Design and installation are integrated into a seamless experience, with designers guiding each build.
- An exclusive relationship with Costco highlights the brand's standing, making custom storage accessible through big-box partnerships.
- Fully built-to-order systems are securely anchored to the floor, accommodating wall imperfections during final fitting.
- Franchisees use proprietary software and training to deliver consistent quality and design innovation tailored to lifestyles.
17 Years
Franchisee Retention
The average ownership tenure, reflecting stability and satisfaction within the franchise network.
- A culture of collaboration and support—franchisees actively help each other in business and in life
- Family‑oriented environment: “Life is about more than making money, it’s about friendship and living a great life”
- Exclusive territories to foster regional and national teamwork rather than competition
- Corporate openness and accessibility—leadership actively listens and offers proactive support
- Continuous coaching, new designs, and cost advantages to prioritize franchisee profitability and growth
- Large, product‑diverse inventory—“We have the attitude of ‘We can do anything.’”
- Manufactures locally using materials from local vendors and preferred national suppliers
- Vertical integration supports efficient, locally‑sourced production and reduced supply‑chain emissions
- Exclusive partnerships (e.g., with Costco) increase efficiency by reducing middle‑man logistics
- Factory leadership emphasizes compliance with health, safety and environmental regulations
- Implemented performance‑tracking systems (KPIs, LMS + PIP) to drive process improvement and reduce waste
- Describes itself as a multi‑cultural environment and equal‑opportunity employer
- Develops and promotes employees from within regardless of background
- No specific gender statistics or targets publicly available
Articles
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