Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
IT Specialist - Asset and Configuration Management
Mott Macdonald
Lead SAM Pro initiatives, improve processes, ensure governance in ServiceNow.
10d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
17,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Architecture
Design
Construction services
Infrastructure
Sustainability
Sector Specialisms
Engineering
Architecture
Bridges
Building services
Building structures
Dams and reservoirs
Geotechnics
Industrialized design and construction
Role
What you would be doing
performance analytics
sam design
cmdb integration
acc monitoring
governance framework
stakeholder management
- Create performance metrics and dashboards using ServiceNow Performance Analytics to evaluate SAM process effectiveness and maturity.
- Design, execute, refine, and document Software Asset Management (SAM Pro) processes within ServiceNow, ensuring they are scalable, repeatable, and aligned with service delivery goals.
- Serve as the subject matter expert for SAM Pro, supporting issue intake, queries, and enhancement requests. Lead design discussions with key team members and contribute to project deliverables.
- Develop IT Service Improvement Plans (SIPs) to address gaps, enhance performance, and align with Group IT objectives.
- Identify and assess risks associated with SAM and related IT processes, proposing effective mitigation strategies.
- Manage SAM-related dependencies across ServiceNow modules, including CMDB and Asset Management, to ensure cohesive and reliable data flows.
- Build and maintain constructive relationships with stakeholders across IT and business units, ensuring clear communication and collaboration.
- Leverage and monitor ACC as the primary discovery source to maintain accurate, complete, and trustworthy software asset data.
- Document all SAM processes, workflows, and data models to support transparency, training, and operational continuity.
- Promote process excellence by researching industry best practices and exploring new ServiceNow functionalities to improve, automate, and optimise SAM operations.
- Drive the maturity of SAM practices and capabilities in ServiceNow, identifying opportunities for simplification, cost savings, risk reduction, and operational efficiency across the asset estate.
- Establish and maintain governance frameworks for SAM, defining standards and controls to support data integrity, audit readiness, and process consistency.
What you bring
servicenow
sam pro
itil
agile
analytical
certified implementation
- Process-minded, with a strong ability to identify inefficiencies and implement structured improvements.
- Agile working
- Strong analytical and reporting skills, including experience with ServiceNow Performance Analytics.
- Ability to interpret and work with data to identify trends, gaps, and opportunities for process improvement.
- Analytical thinker, confident in working with data to generate insights, track performance, and support decision-making.
- Experience in working in a global IT Team.
- Exposure to IT Service Improvement Plans (SIPs) and continuous improvement initiatives.
- Proven experience in Software Asset Management (SAM Pro), with hands on involvement in process design and improvement.
- Adaptable and comfortable working in a dynamic, fast-paced environment.
- Experience with risk identification and mitigation in IT asset processes.
- Familiarity with performance metrics and KPI development, including reporting through ServiceNow Performance Analytics.
- Proven ability to define, track, and report on KPIs related to SAM performance, data quality, and process maturity.
- ServiceNow Certified Implementation Specialist – SAM or ITOM.
- Collaborative and confident in engaging stakeholders across technical and business teams.
- Strong communicator, able to clearly articulate technical concepts and process changes to diverse audiences.
- Solid understanding of ITIL principles and service management frameworks.
- Understanding of configuration management and its role in supporting SAM.
- Demonstrated ability to document and refine IT processes aligned with governance and service delivery objectives.
- Strong working knowledge of ServiceNow, particularly SAM Pro, CMDB, and related dependencies.
- Ability to interpret, translate, and work with data to identify trends, gaps, and opportunities for improvement.
- Experience in developing and managing IT Service Improvement Plans (SIPs) to drive measurable improvements.
- Familiarity with ACC or similar discovery tools used to support software asset data accuracy.
- Group term life insurance, and Group medical insurance coverage
- Short and Long-term global employment opportunities
- Career mobility options
- Critical illness and compassionate leave
- Paternity Leave
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Operations Administrator Jobs in Bangalore IndiaOperations Analyst Jobs in Bangalore IndiaIT Consultant Jobs in Bangalore IndiaTechnical Manager Jobs in Bangalore IndiaIT Admin Jobs in Bangalore IndiaIT Support Jobs in Bangalore IndiaSystems Administrator Jobs in Bangalore IndiaRisk Manager Jobs in Bangalore India
Company
Overview
1989 Founded
Company Establishment
The company was established in 1989, marking the beginning of its journey in global engineering and consulting.
150+ Countries
Global Presence
The company operates in over 150 countries, showcasing its extensive reach and international influence.
- Delivering complex projects that require both technical expertise and strategic vision.
- Design of major infrastructure and transport systems.
- Specializing in sustainable solutions to address challenges and capitalize on opportunities.
- History built on innovation and forward-thinking engineering, consistently delivering impactful results.
- We are one global team.
- We strive to make a positive difference.
- We value people and their contributions.
- We act with integrity and respect.
- We are committed to innovation and excellence.
- We take responsibility for our actions.
2050
Net Zero by 2050
Aiming to achieve net zero carbon emissions globally.
30%
Carbon Emissions Reduction
Targets a 30% reduction in operational carbon emissions globally.
- Committed to reducing carbon emissions globally.
- Aims to embed sustainability throughout its operations.
- Committed to contributing to UN Sustainable Development Goals.
50:50 by 2025
Gender Balance Target
Strives to achieve equal representation of men and women across all levels of the organization by 2025.
- Focuses on increasing the number of women in leadership roles.
- Tracks and publishes gender diversity data for its global workforce.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio