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Westlake Royal Building Products

Warranty Specialist

Company logo
Westlake Royal Building Products
Manufacturer and supplier of vinyl siding, windows, roofing, and building products for residential and commercial markets.
Handling warranty inquiries and claims, supporting Westlake Royal Roofing and Stone products as a Customer Care Representative.
22d ago
Junior (1-3 years)
Full Time
Lathrop, CA
Field
Company Size
8,000 Employees
Service Specialisms
Siding & Accessories
Trim & Mouldings
Roofing
Stone
Windows
Outdoor Living
Sector Specialisms
Residential
Commercial
Buildings
Outdoor Living
Roofing
Architectural Stone
Brick Veneer
Siding
Role
What you would be doing
warranty claims
technical support
customer service
sox compliance
data entry
claims processing

This unique Customer Care Representative (Product Warranty Claims) position will be the first point of contact for warranty inquiries and claims, supporting all Westlake Royal Roofing and Stone products.

  • Liaise with the various plant’s QC departments as well as other internal stakeholders and assist in negotiations with customers to resolve warranty claims.
  • Ensures SOX compliance processes are followed, and necessary documents are verified and kept on file as needed
  • Answer technical Inquiries (e.g. product inquiries, installation related, manufacturing specs, product maintenance, troubleshooting etc.) from internal and external customers, and escalate to level 2 where appropriate.
  • Provide product availability to customers per department guidelines and negotiate labor costs with customers.
  • Log and update customer care requests and maintain warranty information in database.
  • Comply with Company Safety Policies and Procedures.
  • Follow product and policy for complaint resolutions within approved DOA Matrix.
  • Request credits and cheque requests for all Westlake Royal Roofing Solutions warranty claims. Generate replacement orders for customer resolution.
  • Service inbound and initiate outbound customer service calls to ensure that customer claims are handled in a timely, accurate and perceived in a superior manner, by the Westlake customer base.
  • Review and analyze customer warranty repair requests/claims to ensure compliance with warranty guidelines.
  • Perform investigations to validate the legitimacy of claims.
What you bring
sap
windows
claims adjuster
customer service
organization
decision-making

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.

EDUCATION AND/OR EXPERIENCE

  • Claims adjuster background preferred.
  • Investigation and negation experience is required.
  • Time management skills
  • Regular attendance, timeliness, and scheduling flexibility.
  • Organization skills
  • SAP knowledge preferred.
  • Able to Multitask
  • One-year certificate from college or technical school
  • Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems.
  • Investigative or negotiation experience
  • Decision-making skills
  • Proficiency with Windows based software (specifically Excel, Word, and PowerPoint) required.
  • Strong communication skills (verbal and written).
  • Customer Service background required.
  • Ability to work independently and as a team member while using discretion in decision making and sound judgement in problem solving.
  • 1 - 2 years claims handling or similar experience
Benefits

Our compensation reflects the cost of labor across several US markets. The base pay for this role is starting at $52,000. This range is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience and skillset. Westlake is a total compensation company. Dependent on the position offered, sign on payments, and other forms of compensation may be provided as part of a total compensation package (also to include a full range of medical and other benefits).

Hybrid Position: 3 days in office and 2 days remote

Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • compliance with company safety policies and procedures
  • sox compliance processes followed, and necessary documents verified and kept on file as needed
Company
Overview
Multiple Billions
Annual Revenue
The company consistently achieves strong financial performance with annual revenues in the multiple billions.
  • Born from a 2018 merger of building products arms, the company has established a significant presence in the building industry.
  • It drives growth through a diverse product portfolio—vinyl siding, windows, rainware, roofing, and accessories—serving markets across North America and beyond.
  • Serves a wide range of projects, from single-family homes and multi-unit developments to commercial buildings and renovation jobs.
  • Rooted in manufacturing expertise, it operates dozens of plants with strong vertical integration in extrusion, fabrication, and finishing.
  • Standout strength is blending scale and specialty—offering both mass-market siding and custom accessory lines.
  • Uniquely supports homeowners and contractors directly via training centers and design studios to help shape projects on site.
Culture + Values
  • We operate with integrity and respect, holding ourselves accountable to high standards of excellence.
  • We prioritize safety and the well-being of our employees, ensuring a safe working environment.
  • We are committed to delivering superior quality products and services to our customers.
  • We foster a culture of innovation and continuous improvement to stay ahead in the marketplace.
  • We act as good corporate citizens and support the communities where we live and work.
Environment + Sustainability
By 2050
Net-Zero Emissions Target
Aims to achieve net-zero carbon emissions, reflecting a commitment to sustainability and climate action.
  • Committed to reducing environmental impact across all business areas.
  • Actively working to minimize waste, improve energy efficiency, and use sustainable materials in manufacturing.
  • Focus on reducing water usage in production processes.
  • Strives to meet or exceed environmental regulations and continuously seeks ways to reduce its environmental footprint.
Inclusion & Diversity
  • Dedicated to creating a diverse and inclusive workplace.
  • Fosters an environment of respect and collaboration among employees from diverse backgrounds.
  • Sets measurable goals to ensure diversity in leadership and across all departments.
  • Implemented policies to promote equal opportunities and a fair work environment for all employees.
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