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Wellness Manager (Luxury Residential in Downtown Miami)
Associa
Oversee luxury wellness facilities, staff, events, and vendor relations for residents.
5d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Miami, FL
Onsite
Company Size
15,000 Employees
Service Specialisms
Community Management
Property Management
Consulting
Technical Services
HOA Management
Employee Development
On‑Call Maintenance
Roadside Assistance
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
equipment maintenance
vendor management
inventory management
facility management
staff training
event planning
- Ensures the training of the Wellness staff exceeds standards.
- The ability to work closely with Maintenance to ensure quality and mechanical operation of all Fitness and Spa equipment. This includes building strong relationships and rapport with existing and future vendors.
- Lift/Push/Pull/Carry objects up to 50lbs
- Acts as the DEM (Designated Establishment Manager
- Curating monthly wellness related events and amenities that reflect the lifestyle and service levels of One Thousand Museum. Contributing marketing materials of such events to the monthly newsletter.
- Assisting in recruiting and hiring for all open positions.
- Manage and oversee the Fitness, Spa, Pools, and Juice Bar and all they entail.
- The administration of inventory levels, storage and cost-effective usage of all department related materials and assets, according to standards.
What you bring
mindbody
cpr
florida license
spa management
leadership
bilingual
- The ability to communicate on all levels with staff, colleagues, and management.
- Ability to walk, bend, kneel and climb stairs throughout full shift
- Ability to work with chemical/agents
- The ability to perform other tasks or projects as assigned by General Manager.
- The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
- Thorough knowledge of 5-star service standards, effective application of department standards, proven ability to create and implement spa service enhancements, effective inventory management, and demonstrated ability to project costs, and to adhere to the budget that supports monthly / annual financials.
- Ability to function under pressure, set priorities and adjust to changing conditions.
- Ability to wear protective gear required for cleaning
- The ability to develop new treatments/concepts to continually keep the Spa at the forefront of the Residential market.
- Preferably to have a massage or cosmetology active license from the State of Florida.
- The ability to identify potential talent internally and externally and develop tools to refine the selection and succession processes.
- The ability to keep General Manager informed about the department, all employees' performance, and residents' concerns and comments.
- Knowledge of various wellness and healing treatments.
- Professional manner, discretion, and appearance.
- Excellent communication skills and attention to detail.
- The ability to utilize all computer systems relevant to the department.
- The ability to anticipate, in advance, all materials and supplies necessary for the operation.
- Should be knowledgeable of MindBody platform.
- Ability to work varied hours/days, including weekends, and holidays as needed
- Excellent verbal and written skills.
- Ability to explain various treatments/services to guests.
- Must have a current CPR certification, and ensure that all others on team do, as well.
- Ability to manage and partner with all third-party vendors including personal trainers, service providers and contractors.
- Demonstrates superior knowledge of spa, wellness, and holistic modalities.
- Effective leadership skills and a strong work ethic.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Knowledge of retail operations and inventory systems.
- The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to engineering and property management.
- Ability to set priorities and adjust to changing work conditions to function well under pressure.
- The ability to oversee the cleanliness of the Fitness/Spa and coordinate special requirements with cleaning company, laundry process, and engineering.
- Prior experience in a spa or wellness environment.
- Bilingual: English and Spanish highly preferred
- Ability to demonstrate effective verbal and written communication skills, particularly important are an attention to detail and accuracy.
- Proven leadership track record and luxury hospitality experience.
- Expertise and diligence in conducting monthly, quarterly, and yearly inventory of towels, linen, supplies, professional and retail products.
- The ability to mentor and develop the technical and assessment skills of staff to enhance service culture.
- Hearing/speech/vision/literacy ability to have one-on-one communication with resident/guests and employees.
- Ability to work with property management and department Leads to achieve the best possible learning for wellness staff.
- The ability to issue recommendations regarding the annual operating budget.
- Must be comfortable with product recommendation.
- Excellent customer service skills.
- The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Wellness team.
- Customer service experience, preferably in a spa.
- Ability to show initiative and make decisions.
- Prior experience in luxury hospitality highly preferred.
- The ability to schedule staff and maintain payroll in accordance with budgeted guidelines.
- Ability to work outside pool area
- 3+ years of successful spa management experience.
- The ability to participate in regular staff meetings to keep employees informed of property policies and changes as well as ways to increase delivery of service.
- Needs to be fluent in Microsoft Office.
- The ability to review products used and expiration dates.
- Excellent customer service skills and work ethic.
- Creative in marketing and promotions.
- Good organizational skills and ability to work independently.
- The ability to communicate with other departments to ensure a supporting team of professionals.
- Strong delegation, leadership, and operational skills to effectively manage high-end performance.
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
1979
Year Founded
The company was established in 1979 in Dallas.
300+ Branches
Branches Globally
Associa has expanded to over 300 locations worldwide through steady growth and acquisitions.
7.5M Residents
Residents Served
They provide property management services to over 7.5 million residents globally.
- It emerged as a pioneer in comprehensive community management.
- It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments.
- Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services.
- Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight.
- They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence.
- Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.
- Service
- Innovation
- Family
- Integrity
- Loyalty
$100,000
Disaster Relief Contribution
Provided disaster relief funds to support communities affected by Central Texas floods in July 2025.
- No explicit net‑zero or sustainability targets found on corporate site
- Corporate Responsibility section highlights support for communities during disasters
- No specific data‑driven environmental goals or net zero target date publicly disclosed
58% female
Employee Demographics
Refers to the percentage of female employees in the company's workforce.
52% people of color
Employee Diversity
Indicates the percentage of employees who identify as people of color.
- Established Associa Women’s Network to support women’s career growth and education
- Established Associa Multicultural Network to support cultural and ethnic understanding
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