Resident Services Associate

Description

• Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
• Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
• Comply with Health and Safety requirements.
• To maintain the sites review scores across all platforms above 4 stars.
• Engaged with the students to capture feedback and insight to improve services to their needs.
• Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
• To create monthly fun and diverse events for students to participate in and support the coordination of any open days.
• Updating the company in-house booking and customer relationship management system.
• Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
• Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
• Manage the incoming post and deliveries and ensure it is distributed efficiently.
• Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
• Supporting customer show rounds to ensure maximum occupancy of the residence.

Requirements

• The ability to think on your feet.
• Experience within accommodation, hotels/hospitality or retail would be preferred.
• Previous experience within a highly customer focused role.
• Outstanding customer service skills with strong verbal and written communication.
• Good working knowledge of IT systems including Microsoft Office and Social Media platforms.

Benefits

We have an exciting opportunity available for a Resident Services Associate to join our fantastic team in Glasgow. The successful candidate will work across two luxury-built schemes, totalling to 1,011 beds situated in the cities West End area. This is a perfect opportunity for an out-going, talented individual to get stuck in, ensuring our tenants receive exceptional service.

40 hours per week Monday to Friday, 8am – 5pm or 9am – 6pm on a rota basis, working 1 in 4 Saturdays with a lieu day off the following week. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.

• Employee Assistance Scheme
• Life Assurance cover
• Competitive salary
• Paid overtime
• 25 days holiday, plus bank holidays
• Pension scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance