Customer Care Manager

Description

• Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.
• Complete all required administration for the position on a tablet
• Liaise with HR to fill job vacancies
• Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.
• Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)
• Prepare for quarterly “Vice President of Quality Control Inspections”.
• Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.
• Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.
• Coordinate default administration.
• Coordinate advertising as required
• Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email.
• Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.
• Conduct final interviews for new site Associates
• Conduct required performance reviews, conduct regular meetings with staff as required.
• Supervise and Direct Site Staff (Landscaper, Maintenance, Cleaning, Security and Customer Care Associates)
• Reward, encourage, and motivate staff. Manage disciplinary action as required.
• Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
• Is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents.
• Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.

Requirements

• Ability to learn internal systems
• Post-secondary education required
• Property Management Experience an asset
• Effective organizational and planning skills
• Familiarity with computer tablets is an asset
• Excellent leadership and motivational skills
• Strong commitment to providing excellent customer service to fellow associates
• Willingness to complete rotating on-call shift as scheduled
• Group RRSP matching
• Ability to handle sensitive information and maintain utmost confidentiality at all times
• Proven analytical skills
• Advanced computer skills; Excel, Word and other Office 365 functions
• Previous Leadership experience an asset
• Excellent listening and telephone skills
• Ability to multi-task and prioritize (excellent time-management skills)
• Ability to work independently and with other associates in a team environment

Benefits

• Fitness and Wellness reimbursement
• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Flexible group medical and dental
• Training and Development allowance
• Up to 20% rental discounts, and more!

Training + Development

Interview process

Visa Sponsorship

Security clearance