Senior Executive - Facilities Management - UAE National - Dubai Holding Asset Management

Description

• Liaise with procurement department during the tendering process and support the Manager in reviewing vendor responses and issuing GRNs.
• Identify and recommend major improvements (technical and feel & look) required to enhance the existing facilities.
• Monitor the service provider’s performance and highlight / escalate issues to the Manager as required.
• On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc.
• Assist in meeting FM requirements of the business units during design, planning, construction, and handover stages of the newly developed assets.
• Periodic site walk/drive-through for the infrastructure and built-up areas to identify any major facility-related non-compliances.
• Manage all fixed contracts such as Fixed FM contracts, STP maintenance, Landscaping, FM infrastructure contracts.
• Support the Manager in preparing yearly Opex and Capex budget and help in coordination with business units.
• Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.
• Maintain effective communication with suppliers, business departments and clients and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards.
• Ensure Voice of Customers scores do not reach below the minimum defined scores for the FM Department.
• Work closely with HSE team to identify all risks and develop and implement a closure plan.
• Contribute to the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices.
• Ensure customer complaints are timely and appropriately managed and closed to achieve organization’s customer satisfaction targets.
• Conduct regular site inspections with service providers.
• Provide weekly reports on FM operations to manager.
• Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost saving projects and initiatives.
• Review and certify service provider’s monthly performance and payment certificate.
• Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.
• Conduct necessary inspection, witness testing & commissioning and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.
• Support the business development team in timely resolution of their queries related to facilities management in coordination with applicable internal departments.
• Responsible for the reviewing quotations and confirmation of WCRs for managers’ approval.
• Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits.
• Conduct monthly meetings and manage relations with HSE, Security, MM, RDD and contractors to assess the Business partners’ requirements etc.
• Conduct monthly meetings with FM service provider assess the contractor’s performance, HSE requirements, identify non-compliance and action plans.

Requirements

• Knowledge of facilities management functions, including hard and soft services, contract management, tendering etc.
• Middle East Master community experience is preferred.
• Minimum 5 years’ experience in facilities management (Mandatory Infrastructure experience 3 years).
• Bachelor’s Degree in Engineering or Facilities Management.
• A professional qualification in real estate and / or facilities management (IWFM) or equivalent is desirable.
• Maintain a calm demeanor with the ability to remain un-flustered and maintain a cool head in different situations.

Benefits

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year.

Training + Development

Interview process

Visa Sponsorship

Security clearance